Wish there had been other dates to drop the vehicle off (work schedule is not flexible and they would only allow drop offs on Monday - Wednesday). I understand that the work might not have been started in a similar timeframe but should have been more flexible in that capacity
8/2/2016
Jerry D. VERIFIED CUSTOMER
Vehicle Make : Ford
Zach did an awesome job coordinating the work and keeping me informed of the progress.
8/1/2016
Lana E. VERIFIED CUSTOMER
Vehicle Make : Nissan
David McDermott was awesome!!!
7/31/2016
Dennis G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job.
Thank you.
7/30/2016
Carol S. VERIFIED CUSTOMER
Vehicle Make : Ford
Team was very cordial and I loved the updates via text! My car looks like new. So far I am 100% satisfied. Thank you so much!
7/28/2016
Zubair W. VERIFIED CUSTOMER
Vehicle Make : Ford
Just wanted to recommend Billy **** and Vanessa (front desk) with their exceptional customer service. They should definitely be recommended.
7/27/2016
Hallie V. VERIFIED CUSTOMER
Vehicle Make : Dodge
Car looks great! Team completed the job early which was fantastic since I didn't have a rental car. Billy was very good about communicating with me and the email status updates were also really great. Thanks!
7/27/2016
Zachary G. VERIFIED CUSTOMER
Vehicle Make : Ford
Car ran like new. Great job and looked great.
7/27/2016
Trena S. VERIFIED CUSTOMER
Vehicle Make : Ford
I was pleased and my car was repaired in a timely
manner. I received up dates in my email periodically during the process. The staff was courteous and helpful with all my needs thank you Town East Ford.
7/26/2016
Jeffrey G. VERIFIED CUSTOMER
Vehicle Make : Ford
They did a great job. The truck looks great and it was a nice touch that they washed and vacuum the carpet. Everyone was professional and kept be informed during the process
7/25/2016
Business D. VERIFIED CUSTOMER
Vehicle Make : Ford
Took a week longer than scheduled. I called 2 hours ahead and said that I was coming to pick it up but when I got there I had to wait 40 minutes for someone to bring up the vehicle. When the vehicle got there it was dirty, even the parts that were new were not clean. The tire was missing the air nozzle cap. The tire light was on...and an hour later when I tried to close the door the handle fell out of the hole, someone had stripped the screw that holds it on and also the cap that covers the screw had a broken tab. I now have to take time to bring the vehicle back in to have the door handle repaired...and I want it done correctly.
7/24/2016
David K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Nice job
7/23/2016
Rita G. VERIFIED CUSTOMER
Vehicle Make : Ford
They left paint on the screws bolts and strutted other than that it was a good experience and I do not want them to call me
7/22/2016
Robert H. VERIFIED CUSTOMER
Vehicle Make : Ford
Was very pleased. Zach Preddy did a great job.
7/22/2016
Peggy V. VERIFIED CUSTOMER
Vehicle Make : Buick
Was great how you text about job in progress
7/22/2016
Gary D. VERIFIED CUSTOMER
Vehicle Make : Ford
Great, courtious and fast service by your USAA rep.
7/21/2016
Christine E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Informed throughout repair finished earlier than expected - looks better than original
7/21/2016
Jon G. VERIFIED CUSTOMER
Vehicle Make : Ford
David & USAA through Town East did an outstanding job.
7/21/2016
Olivia R. VERIFIED CUSTOMER
Vehicle Make : Kia
Rick was great and made the whole process stress free.