I appreciated Alex and his concern and interest in taking good care of everything. He is a very kind person who answers all questions and worries to my satisfaction. He is definitely an asset to your company. He is very customer
oriented and puts the customer at ease. The work done on the car made it good as new. Thank you so much.
Jan Loughry
3/24/2016
Eloise B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tommy was awesome, he kept me informed every step of the way.
3/17/2016
Trina J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you
3/17/2016
Lisa M. VERIFIED CUSTOMER
Vehicle Make : Scion
Andrew was very professional and helpful. Front desk 3 as really nice too
3/16/2016
Laurie P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job, Great costumer service and would definitely recommend your company
3/16/2016
Silvestre M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very kind and professional thanks for your help
3/12/2016
**** C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work was done correctly and in a timely fashion and Alex updated me regularly on the progress. I am very happy with my experience and will go back for any subsequent repairs.
2/26/2016
Timothy J. VERIFIED CUSTOMER
Vehicle Make : Toyota
My experience dropping off the car and picking it up were fine. The repair looks great. I appreciate your attempt to use email to keep me informed about the progress, but the status reports were laughably bad. I dropped the car off Monday afternoon and was told it would likely be done Thursday or Friday. I got a status email Wednesday morning saying the car was 60% done and would be ready at 4:56 PM on Thursday. ReallY?!? You can predict completion times down to the minute? At 5:45 PM Wednesday, I got a phone call saying my car was done and I was able to pick it up right then, a day early. Woohoo! Good job! Thursday morning, after I already had my car, I got a status email saying my car was "nearing completion"! So you've got a good start with the email system, but you've got a lot of room for improvement.
2/26/2016
Gina P. VERIFIED CUSTOMER
Vehicle Make : Nissan
I appreciate being keeper in the loop about the status of my car at each stage of repair.
2/23/2016
Casey S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job and accomplished the job very quickly.
2/22/2016
Elizabeth D. VERIFIED CUSTOMER
Vehicle Make : Dodge
This wasn't my first insurance claim for my truck but after my truck was in your shop for a day I started getting text with the status of the repairs. That was such an amazing thing I didn't even sign up for. The best part was when I got the text saying my dodge was happy because everyone was taking great care of it until it was to return home. That level of customer service is hard to find. My truck is my dream vehicle and it crushed me having to put it in the shop for more than a few hours but those texts really showed me that my truck was in the best hands. Also the rep that was taking over my cause actually cared and showed true interest in getting the repairs done as soon as possible because he knew how much my truck meant to me. Andrew has been a blessing in such a crappy situation and I'm greatful he was the one to handle my claim. The girls at the front desk always greeting people with big smiles and you truly felt welcome. All in all the staff is inpecable!
2/20/2016
Deborah T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good Service
Nice employees
Andrew was my service advisor....He did a great job.
Debbie
2/17/2016
Christopher B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tommy was a pleasure to work with! He does a great job!
ChrisB
2/16/2016
John H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job.
2/14/2016
Shanks.betsy V. VERIFIED CUSTOMER
Vehicle Make : Ford
excellent sevice!!!
2/12/2016
Jenny C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Andrew was great. The updates were great and helpful. It was a super easy process.
2/11/2016
Mary W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Pleasant, professional staff and excellent service. You made a situation that was very distressing very simple. Thank you
2/11/2016
Ivor P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tommy was easy to work with, and very pleasant.
2/8/2016
Tim W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the updates regarding the status of my repairs. That made a great difference in the level of service provided. Tommy Haig was very professional and the process was very simple.