Aimee and the staff were so great. I have very limited time frames and they were so great at helping ensure I got to work on time during the drop off time and the pick up time.
My car looks brand new and you can't even tell someone had hit my car.
Thank you so much. Hopefully I won't ever need a body shop again but if I do there's only one place I will take my car to, Abra in Auburn Wa.
9/14/2017
Warren P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Done a wonderful job
8/22/2017
Jennifer C. VERIFIED CUSTOMER
Vehicle Make : Dodge
The car looks better than new, thank you!
8/12/2017
James W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Subaru looks good. Your front office folks--Amey, Ashley and others--were terrific and helpful.
8/1/2017
Mike V. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was great. Special shout out to Amy. She went the extra mile to help me get rolling again!
7/26/2017
Leigh F. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Friendly and knowledgeable service. Clean and efficient customer support. Repairs returned the car to a next to new condition. All questions and concerns were responded to in a courteous manner - not a condescending approach. Great place to do business - Got the job done right the first time.
6/30/2017
Jeffrey R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The Volkswagen bumper looks good as new thanks for asking!
6/17/2017
Radhila5843 N. VERIFIED CUSTOMER
Vehicle Make : Toyota
The glue stain is not clean.First day when I came you guys coated to fix the glass and additional to remove glue stain,I have paper work with me.Appointment scheduled for Wednesday June 7th at 11am,we came ,you guys made mistake and wasn't ready so we wasted a day not going to work.Than scheduled for next day ,you guys gave discount but didn't do what was suppose to be done.I already missed a day of work.I was ok every body makes mistake.I have paper work with me.You guys were charging me 10.00 to clean glue on the car.
6/11/2017
Gail R. VERIFIED CUSTOMER
Vehicle Make : Kia
Loved how I was kept up to date on my car with the text message. Your staff at the Auburn Branch Rocks..
Thank you for taken care of my car.
4/26/2017
Bruce G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ashley was fantastic to work with
4/15/2017
George B. VERIFIED CUSTOMER
Vehicle Make : Toyota
ABRA went the extra mile and contacted my insurance company in my behalf because I want getting any return calls from them. Ashley and others gave extraordinary service.
4/13/2017
Robert Phil. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Great job. Car was done when promised. If needed ( hope-not) I will go back. Great customer service.
4/8/2017
Lorinda P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great communication about the progress of my car through text and phone call.
4/8/2017
Ladonna M. VERIFIED CUSTOMER
Vehicle Make : Ford
The staff at ABRA were very friendly and professional.
3/28/2017
Donna A. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys are amazing! Quality work and on time!! Thank you for such great care!
3/21/2017
Wendie L. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks fantastic and I appreciated the updates letting me know the status while it was being worked on.
Thank you!
3/16/2017
Ofelia G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good work! My car looked like New again!
The staff are very polite and helpful!
If ever I will need some car repair again(I hope not soon though) I will definitely go back to Abra!
3/11/2017
Cheryl T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Really appreciated the daily texts and professional wirk
3/2/2017
G Todd. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The work done on my car was of very high, if not excellent, quality and I'm very happy with the repair. After I got my car home however, I discovered the following items missing from the right front wheel. The right front wheel wasn't damaged in the collision and wasn't replaced so I'm at a loss to explain why these items were missing from it.
- The dust cap that threads onto the end of the valve stem
- The small plastic cover with the VW logo on it that sits in the center of the wheel
I had to buy a set of dust caps to replace the one that was missing and I later found the small plastic cover with the VW logo on it still installed on the damaged left front wheel, which had been placed in a box in the hatchback area of my car. I then had to spend time figuring out how to get the small plastic cover off of the damaged left front wheel and install it on the right front wheel.
The special socket that's required to remove the locking lug nuts from my car's wheels was also left in one of the cup holders between my car's front seats.
The issues listed above aren't monumental, but they were definitely annoying and that's why I answered no to the survey question.