Repairs were done as expected. Car was nicely detailed when complete. I was kept informed about timing.
7/20/2017
Harald B. VERIFIED CUSTOMER
Vehicle Make : BMW
Thank you for excellent service and repair work! I very much appreciated the regular updates on status from Adam. Best, Harald B
7/19/2017
Donald N. VERIFIED CUSTOMER
Vehicle Make : Toyota
I only had contact with 2 people at your organization (Joe Sanchez & the receptionist). These 2 I would consider are "perfect" employees. They both were extremely polite & very knowledgeable. If you hire this type of person your company will trive.
The detail work on my car was really good.
The continuous emails were a nice jester.
Thanks, Don Neidhart
7/12/2017
James P. VERIFIED CUSTOMER
Vehicle Make : Dodge
repair was done same day,joseph you did a great job and thank you..Mr. Peters
7/7/2017
Andrew P. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was due Thursday June 22 but I budgeted for Friday completion. When I called I was told that ABBRA was waiting on a part. I made arrangements with Kim to pick up the car the next day Saturday the 24th. Apparently there were a number of early departures on Friday and sadly my car was forgotten in the process. When I arrived Saturday morning at 9am as instructed, I waited for almost 40min ( another client was being helped and he was being a challenge.I will say I was impressed and pleased on how THAT client was dealt with ) before I was told that the part had not in fact come in and my car would not be ready. Monday came and went with an additional challenge with yet another part. Tuesday came and went and I finally got my car back Wednesday AFTERNOON. I was the one who had to call to get updates. I was the one who had to instigate communication as to timing. It was very frustrating. My weekend plans were COMPLETELY destroyed. It was pride weekend and I had to cancel EVERY single activity I had planned. I am still really upset about this. What was supposed to take 3 days took 7 AND a weekend. I would welcome an opportunity to make this a non issue in the future.
7/6/2017
Ryan G. VERIFIED CUSTOMER
Vehicle Make : Honda
Timely repairs, and cost effective repairs, even though my floor mats were missing :-(
7/3/2017
Jensen.joanne M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Job well done. All employees I dealt with were friendly and professional.
7/1/2017
Donna B. VERIFIED CUSTOMER
Vehicle Make : Fiat
A wonderful-Autobody shop!! A. Dry good experience there!
7/1/2017
Suresh K. VERIFIED CUSTOMER
Vehicle Make : Toyota
yes, yes, yes... it was wonderful experience in getting my service done. they really surprised me by making car neat and clean. job well done.
6/30/2017
Michael B. VERIFIED CUSTOMER
Vehicle Make : Honda
Not big issues.
The ETA was updated on 6/26 to be ready on 6/26. It was not ready until 6/28 and I had to call to find that out.
Also, one part was not put on because of fresh paint. It was left in the trunk, but this was not communicated until I called about the missing part and it was explained to me.
I was impressed that the Snohomish and Bellevue shops collaborated when the former was too busy to complete the work. I think that worked well.
6/29/2017
****.,william And. VERIFIED CUSTOMER
Vehicle Make : Toyota
Status updates were not at all timely. I did get an update when the ETA was moved forward. But when that day arrived, and I had heard nothing, I had to call to find out the car was not going to be ready.
6/27/2017
Stefan C. VERIFIED CUSTOMER
Vehicle Make : Jeep
You guys did very good job on my car and are on top of everything and are very understanding and you guys listen to the customers to. Thank you
6/23/2017
Kyonghoon L. VERIFIED CUSTOMER
Vehicle Make : Mercury
Perfect job. Prompt update.
6/21/2017
**** C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Enjoyed working with Steven and Joseph. Excellent communications throughout the process. Would use them again.
6/14/2017
Pushong S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very satisfied.
The job well done.
6/13/2017
Joseph G. VERIFIED CUSTOMER
Vehicle Make : Subaru
All the individuals we were exposed to were very professional! :).
The work done our care was excellent. Where we were very pleased with your service we hope we don't have to use your facilities again. :)
6/13/2017
Ida W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thanks for making the repairs super easy, and great communication.
6/13/2017
Jodi S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The customer service was great. The service people were very supportive and helpful.
6/13/2017
Cynthia S. VERIFIED CUSTOMER
Vehicle Make : Subaru
As I mentioned to my insurance carrier the estimator was far from complete. I understand that small things may lead into other things however I had front-end damage and he didn't even bother to lift the hood of the car. I even pointed this out to him at the time and he said that they would delve into it further when they opened it up. I believe an estimate should be somewhat of a real estimate not just in the door and out the door just to get your car left off. Also the car was initially supposed to be done by Tuesday when I had dropped it off the Thursday before Thursday morning bright and early. I had appointments scheduled for Thursday after I would be picking it up however that didn't happen because they told me it would be ready by Wednesday and when I called Wednesday it was still not ready. I am not very impressed withAbra
6/13/2017
Robin C. VERIFIED CUSTOMER
Vehicle Make : Lexus
So glad you asked! I have lived & been doing business in B'vue for 40 years. I am happy to say that working with Steven was beyond a pleasure. He was SO friendly, professional, knowledgeable, caring & such a good listener that I will recommend ABRA to anyone who needs your services. I could not be happier with the way I was treated & the work that you did on my vehicle. I will gladly post a review on Angie'S List to give you a glowing report that will hopefully boost you to a 2017 Super Service Ward!!!
Thank all of your team that worked on my Lexus. Awesome job!!!