There was rubbing compound dust all over the vehicle. White dust on panels and fenders trim/crevices.
5/30/2018
Charles K. VERIFIED CUSTOMER
Vehicle Make : Ford
The work done was excellent as far as I can tell, but timelines and communication of changes could have been greatly improved. My completion date was rescheduled at least 10 times, often the day of or day before pickup (or multiple times within one day). My initial date of completion was 5/2, this kept getting rescheduled until my final pickup date on 5/14. I understand that things take time and that getting parts can be out of the shop's control, but I also would have preferred a more realistic date be provided vs. consistently pushing "one more day" 10+ times via an email notification with no additional information. I made plans and changed my work day several times to accommodate pickup, only to be told last minute that it would be another day.
All this said, i would still recommend the shop for the work done, but i would warn people about the timelines and communication of what was going on.
5/15/2018
Jean C. VERIFIED CUSTOMER
Vehicle Make : Subaru
You can't tell there had been any damage....look awesome. Thank you so much and it being cleaned inside and out before returning to me..didn't expect that.
3/30/2018
Tumkur J. VERIFIED CUSTOMER
Vehicle Make : Lexus
courteous service. I liked the many updates, keeping me informed. Delivery was right on schedule. Thanks.
T.Jayadev
2/7/2015
Michael F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very easy to deal with. The text updates were especially helpful on planning when to pick up my vehicle.
2/5/2015
Trina B. VERIFIED CUSTOMER
Vehicle Make : Acura
I trust u guys. This was my second service there and I got what I wanted for a good price.
Trina B
1/30/2015
Melanie C. VERIFIED CUSTOMER
Vehicle Make : Honda
Job well done and I appreciated being kept updated along the way.
1/26/2015
Stephen J. VERIFIED CUSTOMER
Vehicle Make : Subaru
In spite of scheduling the repairs more than a week in advance, there were 5 delays over superficial damage to a fender. In addition, I was not notified of the delays until I contacted Accurate rather than Accurate contacting me. These delays cost me taxes and fees on a rental car for 7 days. If the work had been performed as promised, there would have been no rental car needed as I was out of town during the originally scheduled repair time. In addition, I had to leave work early twice as a result of the delays. In addition, the staff misrepresented the status of the vehicle as when I dropped in to get something from the car, it was clearly not as far along as they indicated on the phone. I have contacted my insurance company to let them know this is unacceptable and I will strongly suggest they find a new provider.
1/22/2015
David G. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Car was not ready on promised day. Then work had to be re-done. On the other car, the price of the work was increased without my prior approval.
1/22/2015
Mori G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Rear bumper was not reinstalled very well. It is misaligned.
1/9/2015
Alberto S. VERIFIED CUSTOMER
Vehicle Make : BMW
Cordial team. Managed expectations. Quality delivery.
Only one thing is that original estimate was considerably lower than actuals in time and price. Would have prefered more acuracy.
12/30/2014
Jennifer W. VERIFIED CUSTOMER
Vehicle Make : Lexus
I love that they're honest and competent!
12/23/2014
Susan S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very accommodating, knowledgeable and very pleasant to work with. Thank you!
12/23/2014
Lorraine M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Auto body work is good. However, communication about status and pick up was not.
12/20/2014
Laura B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you for prioritizing my window repair so my car was operable asap
12/14/2014
Marlene K. VERIFIED CUSTOMER
Vehicle Make : Lexus
The repair took almost a week longer than originally estimated. Also they found additional items that "needed" repair after I dropped it off. So maybe the estimating isn't so accurate.
12/14/2014
David F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The service was fine, the workmanship is always great. The text messaging system you have stinks and is actually quite annoying because it is never 'accurate'. Ironic
David F
12/11/2014
Jovianny L. VERIFIED CUSTOMER
Vehicle Make : BMW
Awesome job!
12/10/2014
Shahram M. VERIFIED CUSTOMER
Vehicle Make : BMW
As with my previous experience, I'm very happy with the workmanship and a job well done and a great service.
Thanks a lot!
Regards,
S. Mohajeri
12/8/2014
Janardhan P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I think the cost of repairing the car is exorbitant.there were 4 supplements issued to the insurance which shows you guys donot know how to assess the damage which is absolutely ridiculous.you simply put the blame on state farm.i am really disappointed with the time taken to repair the car.....i would never ever visit your shop..,..you guys just make use of the opportunity..