I'm impressed with Camille's and the shop manager's customers skills. Thanks, Esma!
8/14/2014
Jon S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Did an excellent job, very impressed. Will definitely recommend to others!
8/7/2014
Alexander L. VERIFIED CUSTOMER
Vehicle Make : Honda
GR8. Very very good.
8/6/2014
Colia B. VERIFIED CUSTOMER
Vehicle Make : Kia
Yes
7/26/2014
William A. VERIFIED CUSTOMER
Vehicle Make : BMW
Went above and beyond the basic repair that the insurance paid for. Did an excellent job, car looks like it rolled off the showroom floor!!!
7/25/2014
Teresa S. VERIFIED CUSTOMER
Vehicle Make : Lexus
They did not have my invoice ready to look at when I came to pick up the car. It was locked in someone's office that had gone home they had no spare key to get into that office.They took my payment of 500.00 and then printed a new copy for me I noticed it was more then the first estimate. I expressed to the ladies it would of been nice to get a call or a text that the amount had changed. A comment was made that the insurance will pay for it, that really upset me. Camille was very nice to take me to my car and explain what work was done. I very disappointed on how this was all handled.
7/24/2014
Susana M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Poor follow-up, felt rushed like my car needed to be in and out as soon as possible without verifying quality of work, had to come multiple times to have repairs properly done, the first time my car was supposedly "done" I was rushed out of my job and threatened with having rental fees charged to me and when I got there upon turning my car on there were obvious problems that could have been fixed before rushing me, and honestly the list goes on....I wish I would've just waited and gone to the one by my house. I've been using Abra ever since I started driving and so has my family and this was by far the worst experience.
7/22/2014
Hassan T. VERIFIED CUSTOMER
Vehicle Make : Honda
Abra employees were incredibly cordial and pleasant to deal with. They went beyond the call of duty in helping me get my car to the shop and getting me a rental car. This was my second visit to this location and I will definitely return if I need auto body work done in the future.
7/17/2014
Randall B. VERIFIED CUSTOMER
Vehicle Make : Ford
Job well done!
7/12/2014
George R. VERIFIED CUSTOMER
Vehicle Make : Pontiac
My mirror repair took 24 days to complete; due to first Rob telling me he was waiting for a check from USAA and when I spoke with USAA they informed me that there is no check; Rob was representing that he needed to receive the check before he ordered the part; when the part arrived the mirror was flawed so they had to get another mirror; when it was installed they discovered that the sill needed to be fixed as the mirror was not fitting correctly; they gave me a 25 gas card for the inconvenience I do not get bought off with a gas card but rather with exceptional service which your Fridley store does not provide totally; they did have their driver bring me the car and take me home however. A mirror should not take 24 days what if it was a front end? A year?
7/10/2014
James E. VERIFIED CUSTOMER
Vehicle Make : Ford
Wifi would be nice
7/9/2014
Whitney W. VERIFIED CUSTOMER
Vehicle Make : Ford
The finished work was beautiful, for certain, but I appreciates the detail stuff y'all tended to . . . Including the vacuumed/cleaned interior! Car repairs are not fun to spend money on, but when the experience is downright pleasant, it seems a little less painful!
7/3/2014
Amy B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car looks and smells great! Great job!
6/12/2014
Mary Jo. VERIFIED CUSTOMER
Vehicle Make : Ford
Great staff. Thanks for washing my car
6/11/2014
Adrienne N. VERIFIED CUSTOMER
Vehicle Make : Honda
While I understand the importance of getting a good survey score I think it would be a little less awkward if they didn't give me a sheet that told me how they wanted me to answer the survey questions. Other than that I am completely satisfied with my experience and their flexibility to work with my schedule.
6/10/2014
Michele D. VERIFIED CUSTOMER
Vehicle Make : Saturn
Excellent work. Completely satisfied!
6/5/2014
Andy S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The customer service was great
All my questions were answered. I felt that the team was interested in what I had to say
5/30/2014
Randy P. VERIFIED CUSTOMER
Vehicle Make : Lincoln
the repair took over a week, parts hard to find had to pay for 4 xtra days on rental car
5/21/2014
Bryan D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It looked great ? thanks!
5/18/2014
Amy B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I was disappointed with the check in process. I was under the impression I would just drop off my car and go. Instead I was asked to wait, do a walk through which took an additional 20 minutes. Could you make that an expectation when customers make their appointment so they know why to expect and plan accordingly with their work schedules?