Jeremy was great to work with and the car looks great. You also made the rental car experience very convenient.
8/14/2017
Tilford R. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was very pleased with Jeremy, but the repair work is very far from good. Trash in the new paint, scratches in the new paint, rear quater panel still had a dent from accident. Interior is dirtier than the day we dropped it off at ABRA. Would like to receive a call about fixing it.
8/13/2017
Suzanne H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
i think it would be a better experience if there was
Updates given via text or email.
My repair was 3 days overdue and I
Forgot to notify Hertz about extending
the rental car and was hit with late fee charges.
Everyone has busy work & life schedules and in
Most cases a car repair is an unplanned event
8/12/2017
Jamila G. VERIFIED CUSTOMER
Vehicle Make : GMC
Shannon was absolutely amazing!! She kept me in the loop the whole way. I will definitely recommend Abra to my family and friends! Customer service skills are outstanding and my car was finished a week ahead of schedule!!
8/11/2017
Ashwin H. VERIFIED CUSTOMER
Vehicle Make : BMW
Doug was extremely professional. Liked the text feature to keep me updated on the progress
8/7/2017
Rangeley K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Doug was very professional and friendly to me throughout the process. I recommend him to anyone who is interested in doing business with ABRA. I was very impressed with the work done on my Tahoe.
8/6/2017
Ethan H. VERIFIED CUSTOMER
Vehicle Make : Ford
Abra in Franklin, TN continues to impress me with their excellent customer service. Thank you!
8/2/2017
Carolyn P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Great experience. Thx
8/2/2017
Patricia R. VERIFIED CUSTOMER
Vehicle Make : Porsche
Amazing work - they looked at for me with making sure the repairs were paid for and done right. Great communication at every step of the process. This is my second repair with them and they have all my business in the future. Make my Porsche look like new.
8/1/2017
Susan C. VERIFIED CUSTOMER
Vehicle Make : Nissan
My turn signals and rear sensors are not working. I will have to bring my vehicle back for repair.
7/30/2017
Royce R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Shannon was great to work with.
7/29/2017
David C. VERIFIED CUSTOMER
Vehicle Make : Honda
Shannon kept in great contact with me. I felt that I was updated constantly on the progress of my car repair
7/28/2017
John S. VERIFIED CUSTOMER
Vehicle Make : Honda
Every thing looks great. The car looks as it just came off the dealer floor thanks l
7/21/2017
Maria D. VERIFIED CUSTOMER
Vehicle Make : Honda
It took a long time, longer than expected, to fix my car, but everybody at Abra cool springs is so nice that I didn't mind as much.
7/21/2017
Debbie H. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was great. Excellent customer service
7/19/2017
Hannah P. VERIFIED CUSTOMER
Vehicle Make : Honda
Love this place I was recommended as I'm sure most people are for a good reason too. They did great and hooked me up. They know what they're doing too
7/16/2017
Lauren H. VERIFIED CUSTOMER
Vehicle Make : Kia
Car wasn't completely fixed and took over **** week
7/15/2017
Alfred R. VERIFIED CUSTOMER
Vehicle Make : Acura
Very professional and wonderful communication!
7/13/2017
Michael C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Shannon did a wonderful job of keeping us informed.
7/9/2017
James T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Although I am so far happy with the quality of work done on my vehicle, the communication was at times frustrating. I was inundated with updates that weren't overly meaningful & it was indicated that I could get my car back a few days before it actually was completed. This wouldn't have been an issue except that the updates I received seemed to point towards getting it sooner.