Abra Auto Body Repair of America - Corporate

So far we are well pleased with service and how we were treated

Y'all are wonderful!

The updates were great and timely. Thank you for making things smooth

My truck came back worse. Not I have other issue that wasn’t there when we took it in. The wind that we heard when driving is even louder. Consulting with my insurance to see if we can try another auto body. Rodger was great, just thought we’d get the truck back normal.

I couldn't have been happier with my Abra experience. They were professional, kind, timely and communicated very well. Justin is such a great asset to your tram. He was so helpful and was a great advocate. My car looks great and I'm so happy it's back on the road looking as good as new, inside and out. Thank-you for the great service.

Detailer did an outstanding job! After a week in a body shop, dust gets everywhere. I am sooo grateful they cleaned the inside of the windshield. I have Long arms and I wasn’t sure it was possible.

There is still a dent in bummer,

Well, after I filled out the survey I had bad experience. Enterprise called and said that Abra wasnt picking up my rental from Monday-Thursday as promised by Matt Sweetwater. Matt Sweetwater told me my Chevy Equinox would be done Saturday. I could not get there in time to pick it up Saturday. I told Matt Sweetwater I was going out of town early Monday morning. I called Enterprise and let them know I would drop off my lease Monday morning. Matt Sweetwater told me my car would be finished and ready Monday morning. I called Abra at 730am, Monday morning. My call was not returned. I called again a couple times before I was able to reach Matt Sweetwater. After reaching Matt Sweetwater, I was told they were waiting still for rear glass install and needed to put the bumper and back on. I could not postpone my trip and let Matt Sweetwater know this. Matt Sweetwater said Abra would cover my rental until I returned Thursday since my car was not finished as I was told it would be by Matt Sweetwater. I called the manager after finding out Matt Sweetwater decided Abra was not paying for extending my rental 4 days. The manager then decided Abra would pay for 2 days, not 4. I drove a Ford Focus on my trip, my lease car. I did not have time to go to enterprise to get a better vehicle suited for a long distant trip. Does anyone keep their word anymore or is screwing over the customer ok? The manager refused my $190 lease because I was paying out of pocket so he could not bill it to insurance. Because of the two days the manager refused to pay ($90), I will never do business, nor will I recommend Abra to any of my family or friends....$90.......

Your team is very personable and accommodating! Stephanie Lishman was especially helpful and thoughtful. Julia gives a warm, cordial welcome to Abra. My car looks great. I appreciate the tender loving care your technicians gave my civic. Thanks for the memories, but I hope I won’t see you again. ????

Outstanding quality work. Excellent , courteous, and highly professional staff. Work was completed expediently and efficiently. Highly recommend this place to anyone who needs body work service. Thank you.

Everyone was wonderful. Very satisfied: )

It was fast!

Service and quality of work was amazing. I couldn’t have been more pleased. The process was easy and made my entire experience pleasant. I would recommend them in a heartbeat! Thanks!

Loved working with you guys! Always so nice and did a great job. Thank you!

They informed me of were me vehicle was

Repairs completed quickly. And they cleaned the car for a bonus!

Everything was great, except for one thing. The body work, and paint was perfect. The customer service was great. The texts regarding the updates and the follow up was excellent. The only thing was that the headlight that was installed in vehicle during repair was a cheap low grade headlight. I had just purchased the highest grade sylvania build not 2 weeks before the vehicle was repaired. Now this may have been part of the insurance or something I am not aware of, but I am having to by a 25 dollar light bulb now to replace the 10 dollar on that was installed.

Good job

Very happy with the service that I received !

Rob was great. Very easy and timely. Updated me daily on repairs.