Very friendly and professional keeps you informed thru the entire repair process thank you
4/9/2018
Darrell K. VERIFIED CUSTOMER
Vehicle Make : Honda
Stephen was amazing all the way through thanks
4/9/2018
Susan B. VERIFIED CUSTOMER
Vehicle Make : Toyota
They were great!
4/9/2018
Sandra M. VERIFIED CUSTOMER
Vehicle Make : Honda
No comments
4/9/2018
Michael W. VERIFIED CUSTOMER
Vehicle Make : Honda
The representative I worked with was Bruce Holeman at the Bellevue branch. Bruce was extremely courteous, professional, and proactive in updating me on every step of the process of repairing my car. If possible, I would like to request Bruce for all of my future collision repairs (hopefully not often)
4/9/2018
Mary C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was fantastic thank you
4/9/2018
David M. VERIFIED CUSTOMER
Vehicle Make : Kia
You were professional, kind and friendly. Great customer service, which seems hard to find these days.
4/9/2018
Aaron M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job
4/9/2018
Bettina H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for doing a great job on my vehicle
4/9/2018
Elizabeth N. VERIFIED CUSTOMER
Vehicle Make : Subaru
Staff did an excellent job keeping me informed throughout the repair process. They even stayed past closing on a Friday evening to ensure I was able to pick up my vehicle before the weekend - I was running 5 minutes behind and was coming from 32 miles away. I appreciate the attention to detail and the extra care your staff took end to end. Keep up the great work!
4/9/2018
Barbara . VERIFIED CUSTOMER
Vehicle Make : Kia
We have used Keenan a few times for our auto body needs. Each time they have done an excellent job. We would highly recommend them to our family and friends.
4/9/2018
Jerome R. VERIFIED CUSTOMER
Vehicle Make : Ford
Good customer service, communication, and results . Work was done promptly as promised.
4/9/2018
Cathy J. VERIFIED CUSTOMER
Vehicle Make : Ford
I had an outstanding experience with ABRA Auto Body & Glass in St. Charles. Will definitely recommend!
4/9/2018
Matthew K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your shop has always done a good job on my repairs. I have no complaints. Thanks for making my car look great again
4/9/2018
Stacey H. VERIFIED CUSTOMER
Vehicle Make : Honda
The frequent text notifications from Rachel were wonderful. Everyone I worked with was very customer focused. Great experience!
4/9/2018
Mark H. VERIFIED CUSTOMER
Vehicle Make : Dodge
David was great to work with.
4/9/2018
Dianne T. VERIFIED CUSTOMER
Vehicle Make : Toyota
ABRA's customer service was outstanding, they kept me informed on the status of the repair while it was in process.
I will recommend ABRA to any of my friends that need an repair.
4/9/2018
Dorothy N. VERIFIED CUSTOMER
Vehicle Make : Ford
Abra Folks
Vikkie was great to work with in scheduling the work for she told me exactly what was needed and when I sent the first estimate she immediately noticed that it was not the detailed one that she needed to schedule the work which saved me time. Roger was great with the walk around and explaining what the work entailed and communicated the problem on Friday and resolved it quickly.
If I may make a suggestion, I had a question about the wax sealant warranty I had and the adjuster told me to ask the body shop people. When asked, The gentleman in the back office said they never dealt with sealants which I thought was odd given the volume the shop does. I suggest someone in the shop get familiar or take a webinar on sealants so they can tell customers what to do as a follow up to the body work Abra completed.
4/9/2018
Steven R. VERIFIED CUSTOMER
Vehicle Make : Mercury
Great
4/9/2018
Kimberly H. VERIFIED CUSTOMER
Vehicle Make : Ford
Matt, repairs and any question were taken care of promptly. I was very inform with the process of the car. Excellent job.