I chose Abra Auto Body Repair as it was close to my residence. I've never come across such a high level of customer service before. I must say Stan Lynch did a great job with my vehicle. He explained the process and the time it would take for repairs. It looks brand new and is running like one! He even offered to drop off the vehicle at my workplace/residence to make it easier for me.
I'll definitely recommend Abra to one and all.
5/31/2018
Elizabeth P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very easy to work with, super fast and professional.
5/31/2018
Tanya P. VERIFIED CUSTOMER
Vehicle Make : Kia
Everything was handled in a professional and courteous manner. Will recommend others. Lives the service
5/31/2018
Matthew T. VERIFIED CUSTOMER
Vehicle Make : Buick
Mario and is team at Abra where great! They kept me up to date throughout the process and finished early!
5/31/2018
Kyle K. VERIFIED CUSTOMER
Vehicle Make : Ford
Alyssa communicated really well and updated me every other day on the status of my repair. Abra also made dealing with insurance really easy and the repair looks great! Thank you!
5/31/2018
Karon D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The updates were very considerate of you. Will recommend you to others
5/31/2018
Enrique G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Fixing the car was fast and convenient for us. However, your customer service was very bad when we called the first time to take our car. Your secretary answered the our phone call and she was very rude with us. Personally I won't come back to do bussiness with your shop because of that.
5/31/2018
Joseph C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs seem to be well done. The car looks great on the outside.
Now the bad news. It took a very long time to get my car back. The car sat in the lot for two weeks before anything was done. I called and that finally got things moving. It took three more weeks to get the car fixed - for a total of 5 weeks. I was told the car was going to be done on Friday of memorial weekend. It was not ready until after the weekend.
I am missing the jack for my tire.
The back of the rear fold down seats are dirty and have black grease spots. They were immaculate and always covered by a protective cover before I had the work done.
Finally, the car was returned with an empty gas tank and the light on. I had over $13k in repairs to my car that took 5 weeks and you gave me the car back with no gas! I don't think that's how you should treat your customers.
5/31/2018
Tom W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent customer service, prompt follow up and responsive. Highly recommend them.
5/31/2018
Sheila W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great job on my fender. Nice receptionist and service team. Satisfying experience.
5/31/2018
Gary W. VERIFIED CUSTOMER
Vehicle Make : Honda
Got car back 4 days after repair was complete, additional work requested was not completed.
5/31/2018
Lina F. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was professional, friendly and helpful. My new mirror looks great and works well.
Thanks,
Lina F
5/31/2018
Bob L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great people, great service.
5/31/2018
Dana S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Shonda was in a one-rep and did a wonderful job
5/31/2018
Tabitha Q. VERIFIED CUSTOMER
Vehicle Make : Dodge
Had some trouble with the insurance agency that was supposed to be handling my case. Lucinda did everything in her power to get ahold of the insurance agency to get me a rental car. Once we finally got that all settled, she kept me updated every couple of days and if I didn’t answer, she left a voicemail. When I came into the shop, to drop off and pick up, everyone was very welcoming. And don’t get me started on the amazing work they did! I am in awe! Thank you so much Abra for amazing customer service and beautiful work on my car!
5/31/2018
Alexis V. VERIFIED CUSTOMER
Vehicle Make : Mazda
For my first insurance claim ever, this was a smooth and easy process that did not leave me concerned or out of the loop at anytime. I truly appreciate how much Abra cared about me and my vehicle! Thanks again!
5/31/2018
Aaron C. VERIFIED CUSTOMER
Vehicle Make : Subaru
despite the fact that I asked multiple times to contact me and not my husband, my husband was the only one contacted about my car. I was told I would receive constant updates and after about two weeks I only got an update when I called. In fact, this survey was sent to my husband as well as the "your car is finished" text. Also, I am LIVID that my car was returned to me with an EMPTY gas tank. It may not have been full when I brought it in but it wasn't EMPTY. I left the lot PRAYING that I could make it to the closest gas station to fill up.
5/31/2018
Jeremy S. VERIFIED CUSTOMER
Vehicle Make : Volvo
The staff was all very friendly and accommodating. They made they process smooth and easy.
5/31/2018
Sandra V. VERIFIED CUSTOMER
Vehicle Make : Acura
Car looks great. People were all very pleasant and helpful.
First class job! Would use them again, hopefully not anytime soon. thanks!