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Real Reviews from VERIFIED CUSTOMERS
Kasey H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your staff was very friendly and professional.. They kept me updated with work that was being done.. The work itself was great they did an awesome job thanks again
9/10/2013
Stephanie H. VERIFIED CUSTOMER
Vehicle Make : Lincoln
I love how fast they were . Also love they kept me updated about my car.
9/10/2013
Barri Z. VERIFIED CUSTOMER
Vehicle Make : GMC
Awesome cust serv
9/9/2013
George M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very satisfied, you guys took care of us and our needs. If we ever need you guys in the future we will return. Thanks very much. Awesome job to the team at the TUCKER Location.
9/9/2013
Dravidi R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am truly impressed with the level of professionalism, kindness , and concern exhibited towards the issues I had with my vehicle! I had a complex problem that was not obvious on the initial inspection. After having to take the vehicle back a few times, the Abra team took the truck, gave me a rental for a week, and found the problem and Fixed it!!
9/9/2013
Satish D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everything went smoothly up till the moment I picked up my car from the store. It started off with the staff left my key inside the locked car then they scratched the car door and ruined the stickers on the passenger side door during the process of unlocking the car. The store manager apologized and promised that they would order what's needed on that day (i.e. it was a Friday). He also promised that he would call me on the following Monday, send someone to my house, pick up my car, get it fixed and bring the car back to me. Monday came and passed, I did not hear any update. I waited till the end of Tuesday to call and follow up on my case. I was told that the parts were not there yet and they would give me a call when the parts arrived. A day after the phone call, I discovered a wide white paint (or premier) around the inside of the gas door when I filled up the gas. Again, no call or update from ABRA through the week. I dropped off to the store at the end of the Friday to, first, showed them the white paint inside the gas door, and second, check on the status of the parts. I was told that the parts "just arrived" on that day and I was scheduled to the next Wednesday to drop off my car for repair and repaint. I dropped off my car on the scheduled Wednesday and I was compensated with the rental car while the car was at the store, which I think it is reasonable but keeping the promises made previously would have been even better. I finally got my car back on the Friday that week and in my personal opinion, the least they could have done for me after having me gone through all of that, would be returning my car in a clean condition BUT of course, that was not happening either. Back to the question of this survey, Am I satisfied with my overall repair experience? The answer is HELL NO.
9/9/2013
Penny J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You all are awesome. Thanks for your all your hard work and dedication.
9/9/2013
Michael A. VERIFIED CUSTOMER
Vehicle Make : Scion
Just got my car back and car looks great. Great job
9/9/2013
Alan K. VERIFIED CUSTOMER
Vehicle Make : Honda
Great work - I am very pleased with the work. The communication was excellent.
9/9/2013
Matt M. VERIFIED CUSTOMER
Vehicle Make : Acura
Very friendly service, and excelent job done on my Acura. Thank you,
9/9/2013
David B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Quick turn around time and quality of work was great!
9/9/2013
David W. VERIFIED CUSTOMER
Vehicle Make : Saturn
I had a great experience at ABRA Rogers (MN) - the whole staff was great and the General Manager John was awesome. He saved me over 400 by avoiding having to file a claim on a door dent. He accomodated my request for a rental car when my car was in the shop. I got lots of great updates during the process. On top of all of that, when I picked up my car the whole inside was cleaned and detailed - that saved me another 300!!! John and his staff exceeded expectations and made what normally is a very painful process - smooth and easy and at the end of the day I couldn't be more satisfied. Great job!!! Dave Pfeifer (Rogers, MN)
9/9/2013
Sue N. VERIFIED CUSTOMER
Vehicle Make : Suzuki
Everyone was courteous & efficient. It was also a very nice surprise that they had washed & vacuumed my car.
9/9/2013
Wesley V. VERIFIED CUSTOMER
Vehicle Make : Toyota
I brought my truck in for a simple tail light repair. You guys washed my truck, vacuumed it, washed the windows, wiped the entire inside down, shined my tires. I'm like Holy Cow! You guys went way and above a customers expectations. I will be back. Thanks a lot. I would recommend ABRA to anyone.
9/8/2013
Lisa H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for handling my repair quickly and keeping me informed.
9/8/2013
Alfred H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Outstanding
9/8/2013
Jason J. VERIFIED CUSTOMER
Vehicle Make : Volvo
Kevin is an employee that you should take good care Of! Jason
9/8/2013
Gale R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
this is the 2d time I have used your company and my daughter as well. Each time we weremet with professional service reps who kept us up to date and the repairs were exceptional. especially for as how quick they were done. I will ensure to pass this on to my insurance company and others. Thank you!
9/8/2013
Nygia H. VERIFIED CUSTOMER
Vehicle Make : Audi
Enjoyed working with Donnie...timely and friendly
9/8/2013
James M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Well the bumper is two different colors now but I guess that's because you could not match the paint. Not sure
9/8/2013