Abra Auto Body Repair of America - Corporate

Your staff was very friendly and professional.. They kept me updated with work that was being done.. The work itself was great they did an awesome job thanks again

I love how fast they were . Also love they kept me updated about my car.

Awesome cust serv

Very satisfied, you guys took care of us and our needs. If we ever need you guys in the future we will return. Thanks very much. Awesome job to the team at the TUCKER Location.

I am truly impressed with the level of professionalism, kindness , and concern exhibited towards the issues I had with my vehicle! I had a complex problem that was not obvious on the initial inspection. After having to take the vehicle back a few times, the Abra team took the truck, gave me a rental for a week, and found the problem and Fixed it!!

Everything went smoothly up till the moment I picked up my car from the store. It started off with the staff left my key inside the locked car then they scratched the car door and ruined the stickers on the passenger side door during the process of unlocking the car. The store manager apologized and promised that they would order what's needed on that day (i.e. it was a Friday). He also promised that he would call me on the following Monday, send someone to my house, pick up my car, get it fixed and bring the car back to me. Monday came and passed, I did not hear any update. I waited till the end of Tuesday to call and follow up on my case. I was told that the parts were not there yet and they would give me a call when the parts arrived. A day after the phone call, I discovered a wide white paint (or premier) around the inside of the gas door when I filled up the gas. Again, no call or update from ABRA through the week. I dropped off to the store at the end of the Friday to, first, showed them the white paint inside the gas door, and second, check on the status of the parts. I was told that the parts "just arrived" on that day and I was scheduled to the next Wednesday to drop off my car for repair and repaint. I dropped off my car on the scheduled Wednesday and I was compensated with the rental car while the car was at the store, which I think it is reasonable but keeping the promises made previously would have been even better. I finally got my car back on the Friday that week and in my personal opinion, the least they could have done for me after having me gone through all of that, would be returning my car in a clean condition BUT of course, that was not happening either. Back to the question of this survey, Am I satisfied with my overall repair experience? The answer is HELL NO.

You all are awesome. Thanks for your all your hard work and dedication.

Just got my car back and car looks great. Great job

Great work - I am very pleased with the work. The communication was excellent.

Very friendly service, and excelent job done on my Acura. Thank you,

Quick turn around time and quality of work was great!

I had a great experience at ABRA Rogers (MN) - the whole staff was great and the General Manager John was awesome. He saved me over 400 by avoiding having to file a claim on a door dent. He accomodated my request for a rental car when my car was in the shop. I got lots of great updates during the process. On top of all of that, when I picked up my car the whole inside was cleaned and detailed - that saved me another 300!!! John and his staff exceeded expectations and made what normally is a very painful process - smooth and easy and at the end of the day I couldn't be more satisfied. Great job!!! Dave Pfeifer (Rogers, MN)

Everyone was courteous & efficient. It was also a very nice surprise that they had washed & vacuumed my car.

I brought my truck in for a simple tail light repair. You guys washed my truck, vacuumed it, washed the windows, wiped the entire inside down, shined my tires. I'm like Holy Cow! You guys went way and above a customers expectations. I will be back. Thanks a lot. I would recommend ABRA to anyone.

Thank you for handling my repair quickly and keeping me informed.

Outstanding

Kevin is an employee that you should take good care Of! Jason

this is the 2d time I have used your company and my daughter as well. Each time we weremet with professional service reps who kept us up to date and the repairs were exceptional. especially for as how quick they were done. I will ensure to pass this on to my insurance company and others. Thank you!

Enjoyed working with Donnie...timely and friendly

Well the bumper is two different colors now but I guess that's because you could not match the paint. Not sure