I was texted that my vehicle was ready but when I arrived to pick it up it wasn't
5/26/2017
Tammy M. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for making this process as stressless as possible! My vehicle looks as good as new.
5/26/2017
Steven K. VERIFIED CUSTOMER
Vehicle Make : Jeep
Your team is awesome. Wouldn't go anywhere else!!
5/19/2017
William J. VERIFIED CUSTOMER
Vehicle Make : Dodge
Loved the communication, truck looked great.
5/19/2017
John S. VERIFIED CUSTOMER
Vehicle Make : Acura
Thank you for the great work!
5/17/2017
Teresa B. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was friendly and helpful. Great communication too.
5/17/2017
Anita A. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everything was super easy. I misunderstood what the insurance company told me and thought I was just going to drop my car off without doing the estimate first. Even though I was wrong, Capital Collision was going to let me do it. That's customer service.
I love the text message updates. Super convenient and no hassles. And my car looks great.
Thanks for everything.
5/17/2017
Todd Z. VERIFIED CUSTOMER
Vehicle Make : Subaru
Paint job was unsatisfactory. Paint was mottled and not sanded very well. There was paint splashes in areas that didn't even need to be painted. They will have to be sanded out and painted over. Areas of cracked paint. Obviously care was not taken with my car and will be reflected in all reviews that I write about my service.
5/13/2017
Kevin W. VERIFIED CUSTOMER
Vehicle Make : Ford
Although your company doesn't like to fix leaks because there is little profit and its a headache, you guys accepted the job and in a short amount of time found two problem areas and fixed them for me. I can't express enough how much of a nightmare you rid me of, this problem was on-going for nearly a year. Thanks again.
4/26/2017
Sheela S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone was polite and efficient. The front desk lady carried my case of water to my car. Thank you.
4/26/2017
Brandi A. VERIFIED CUSTOMER
Vehicle Make : Mazda
I really appreciated how knowledgeable and professional TJ was and the front desk staff was wonderful!
4/15/2017
Nicholas J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent communication, fulfilled promises, good finish
4/11/2017
Neal P. VERIFIED CUSTOMER
Vehicle Make : Ford
Very pleased just refered you to one of my friends. Thanks again.
4/4/2017
Leslie K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your customer service was very good. The shuttle driver was very helpful, and it seems the estimator did well also. I just got the car back, but everything seems to be in order. Thank you.
4/1/2017
Sujoy S. VERIFIED CUSTOMER
Vehicle Make : Mazda
NA
3/31/2017
Gail B. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Thank you for staying a little late.. The car is driving and riding well.
3/30/2017
Randall S. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys are awesome
3/30/2017
Diana G. VERIFIED CUSTOMER
Vehicle Make : Honda
Repair was great but detailed quality control could have been better (clean up & trim concerns)... Issues were resolved quickly & I was very satisfied with their work.
3/20/2017
Cameron H. VERIFIED CUSTOMER
Vehicle Make : BMW
Gaps, alignment of new parts, fit of cargo area cover that was installed, interior cargo and battery storage area not cleaned, etc. I'll be expecting a call to discuss and scheduling of rework.