Ryan McLeod at your Northpark Blvd location in Alcoa, TN provided exceptional service. The receptionist (Stacy, I think?) was also great - she knew exactly who I was when I called in response to Ryan's text that my car was ready. Both were very patient in answering all of my questions, and both were personable and friendly. Ryan seemed to genuinely care that I was satisfied with the work he had performed - I felt like a customer and not a number. Great job! I would highly recommend this location to anyone.
3/15/2017
Alan S. VERIFIED CUSTOMER
Vehicle Make : Volvo
My vehicle is silver, and we were very pleased with the blending and color matching.
3/13/2017
Kristie W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The level of Customer Service I experienced at Abra was the most positive part of my repair journey. Stacey and Faye helped me navigate the situation as I dealt with a difficult insurance company and with no experience in dealing with an auto accident. Thanks to all involved in the repairs. Communication was great, the repairs were excellent and completed very quickly and I felt comfortable the entire way through. Thank you so much!
3/11/2017
Shiloh A. VERIFIED CUSTOMER
Vehicle Make : Honda
Great work!
3/9/2017
Larissa L. VERIFIED CUSTOMER
Vehicle Make : Dodge
They were great at fixing all the issues on my car
2/24/2017
Richard L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The car looks like New where the damage was repaired. I was worried about the paint matching, but I can tell the difference. Could not ask for better service from Ryan and the lady at the front desk who handled the paperwork proficiently. Everyone was so nice, helpful, and informative.
2/21/2017
Linda H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great job
2/17/2017
Michelle L. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Ryan was very experienced and kept me updated on how my repairs were progressing. Also the lady that reviewed my paperwork at pickup did a fabulous job making sure i understood what was done and also reviewed my warranty. Great experience. Thank you
2/16/2017
Esmeralda G. VERIFIED CUSTOMER
Vehicle Make : Mazda
First of all thank you very much for the excellent service they were very kind and very happy with the result excellent work and quality thank you
2/12/2017
Rachel G. VERIFIED CUSTOMER
Vehicle Make : Honda
Ryan was amazing. The personalized text updates were priceless!
2/9/2017
Leslie M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It was a great experience. The work done looks great, the ladies in the office were great, and the fact that you took the time to wash the whole truck and vacuum the inside of my truck says a lot. I will come back if I need any work done and I will recommend to others. Thank you all
2/7/2017
Norine S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Exceptional service and work was done
ahead of schedule. Friendly staff was
a bonus.
2/4/2017
Jennifer W. VERIFIED CUSTOMER
Vehicle Make : Scion
Everyone was so nice and helpful. I used ABRA for a previous repair and had the same experience. That's why I came to Maryville even though I live in Knoxville. The car looks good as new! Thanks! Jennifer W
1/26/2017
John G. VERIFIED CUSTOMER
Vehicle Make : Kia
Completely professional
Outstanding customer service
First rate experience
Car looks great!
1/25/2017
Mary C. VERIFIED CUSTOMER
Vehicle Make : Hummer
Excellent job. They are always my choice for auto repairs. Couldn't ask for better service. They were great. Everyone from front desk at moment of arrival till we picked hummer up were excellent at their jobs and very professional . Would recommend them and definitely use again if needed. Tell them we said thank you for making a bad situation easy.
1/25/2017
Lisa G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Fantastic customer service!!!
1/24/2017
Sondra S. VERIFIED CUSTOMER
Vehicle Make : Kia
Long story short...Alcoa, TN store terrible communication and was scheduled to receive car back on ****/9/17 after drop off of 12/27/16. Didn't receive car until ****/19/17. Car was originally dropped off at **** location and brought to the Alcoa location for repairs. I was aware this was going to take place. Didn't think there would be any issues. I've used the **** location before and have been very satisfied. So I thought since they are a chain that there shouldn't be any problems. On the other hand, I'll never use the Alcoa store again! They kept extending the completion date and when it was finally received at the **** location there were still issues that had to be addressed. There was a bulb out and shoddy paint job. **** location was more than accommodating to help fix these issues and get us on the road.
1/21/2017
Russell S. VERIFIED CUSTOMER
Vehicle Make : GMC
As far as I can tell so far it looks like you all did a very good job. I'll just have to see how good the work that was done holds up on my Yukon. Thanks to all who worked on my vehicle.
1/21/2017
Benjamine C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Super easy to deal with. Very attentive to detail. I would recommend to anyone.
1/19/2017
Raymond S. VERIFIED CUSTOMER
Vehicle Make : Honda
Team work was evident in the fact things were done as needed and in a careful manner. A slight problem occurred when we did not get an update but it happened because of them having no text number for us -- only phone line. When that was corrected, we resumed knowing what was happening and how soon auto would be ready.
We experienced no problems. As it was raining when we picked up car, a close exam of work hasn't been done. We were told to report anything noticed when we did inspection. We do not anticipate that being a problem.