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Real Reviews from VERIFIED CUSTOMERS
Kostas D. VERIFIED CUSTOMER
Vehicle Make : BMW
I will be calling to return the vehicle for additional work. The fender gap to the hood is wider than before and I can see the rubber gaskets. I'd like this aligned properly. Also, the tape lines around the hood left thick lines of clear coat and the Grey primer over spray under the hood directly in front of the driver was visible from inside the car. I cleaned it as best I can but it should have been caught on inspection.
5/6/2018
Jacqueline W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your company gave me excellent customer service and great repair services. I was very pleased with your service!
1/17/2018
Jason W. VERIFIED CUSTOMER
Vehicle Make : Dodge
The work was good. I'm satisfied with the work. My only complaint is that it took a really long time. All of the parts were ordered on my vehicle and they arrived before I dropped my vehicle off in order to reduce time in the rental vehicle. Even with the parts arriving before I dropped my van off it took a month to get it back. The original estimate was for a week. I understand that it takes as long as it takes but... 30+ days is longer than a door replacement should have taken. Having said that... the work was good quality.
11/14/2017
Hugh Libby. VERIFIED CUSTOMER
Vehicle Make : Subaru
Did not receive the timely updates while car was in shop. Took longer than expected with only 2 updates. All four tires were over-inflated to 60 psi. Very dangerous until I fixed to correct pressure.
5/31/2017
Jeff L. VERIFIED CUSTOMER
Vehicle Make : Dodge
The body work to my bumper was immaculate and it looks brand new. The work was done in only two days which was really nice as well.
3/15/2017
Robin A. VERIFIED CUSTOMER
Vehicle Make : BMW
Sergio kept me updated as the work progressed. The shop restored the car to look brand new and the paint is a perfect match. My BMW X3 looks great. This is a shop that I will recommend to friends and family.
2/27/2016
Kristen D. VERIFIED CUSTOMER
Vehicle Make : Honda
The price was great. The repair was completed within a day. The total came out to the exact amount of the quote. On top of everything else, the customer service was excellent. Thank you!
2/19/2016
Patricia B. VERIFIED CUSTOMER
Vehicle Make : Honda
Great work and great customer service!!
1/21/2016
Betty R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The price was reasonable and the work was done quicker than anticipated. When I picked my vehicle, the shop had even washed it. My experience was a very positive one.
12/9/2015
Alan L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Universal has done excellent work for me in the past and this time was no exception. Work was completed beautifully and my car looks and runs like new. I couldn't ask for better service!
12/7/2015