I specifically asked whoever answered the phone (jasmine I believe) to have my license tag removed from the car. We had a discussion about that. She said no problem, they'd make sure to get it. My daughter went to get her stuff out of the car and pick up the tag, and was told that you didn't have it and I'd have to call the adjustor. The adjustor is the one who told me to be sure and get the tag!!! I called and asked about it for that very reason!! I have (had) a brand new tag. That I just obtained and paid for, and I have no clue where it is. My car was removed from John Harris today, so I guess I'm out even more money because now I cannot even transfer the tag. I'm furious!! It's bad enough to be the victim in a wreck and not be able to get a comparable vehicle when it wasn't my fault. But something like this is just ridiculous. My thought on the phone that day was that at least someone is looking out for me because she was so helpful. Clearly not. That tag is now missing. It was not on the car so i don't know where it was placed. I'm extremely disappointed.
2/9/2017
Ann M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jasmin and Clinton were exceptional.A pleasure dealing with them and my car looks Brand new!
2/9/2017
Dwan G. VERIFIED CUSTOMER
Vehicle Make : Buick
This was one of the greatest customer service experiences I have ever had! Effective communication, efficient in handling all manners and the repair work on my car is immaculate! I would refer anyone here for service. Thank you so much for making my traumatic experience of a car wreck manageable because of your great customer related skills!
2/4/2017
Ronald C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everything look great! Truck rides smooth again!Thanks for excellent service!
2/1/2017
Jason M. VERIFIED CUSTOMER
Vehicle Make : Honda
Curtis and Jasmine were very friendly upon checking me in and handle my claim very thorough and quickly. I appreciated the up to date information about my vehicle through text. The repair process was very quick. They even got it done quicker than originally stated. I am highly satisfied with the completed work of my vehicle. It looks brand new again. They did great work and also appreciate the extra detail they did beforeI picked up my car. I would highly recommend John Harris to anyone. Everyone was very friendly and professional
1/28/2017
Ebony M. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was ready a week before the original scheduled date. Jasmine and Clint were very friendly and informative of the process and made sure that all of my questions were answered.
1/25/2017
Michelle M. VERIFIED CUSTOMER
Vehicle Make : GMC
They got the job done quicker than expected.
1/21/2017
Kristopher L. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was great. I appreciated the text updates. Most of all, it was nice to have a reception area that didn't force the customer to watch news or politics. In this day and time, HGTV is the way to go.
1/21/2017
Jamie C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very professional, kept me updated from start to finish, very clean environment, friendly staff, and excellent service.
1/21/2017
Arlisa J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The car looks brand new! Can't tell it was in a collision. Once again In a satisfied customer!!
1/21/2017
Cindy E. VERIFIED CUSTOMER
Vehicle Make : Dodge
Nothing more than complete satisfaction. Great people doing great work in a professional manner.
1/18/2017
Harold G. VERIFIED CUSTOMER
Vehicle Make : Buick
Excellent service and the car looks great. It was also finished 3 days ahead of the expected date.
1/18/2017
Deandra P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I just wanna say thank you to the team. My car looks amazing like brand new! Not to mention it didn't take the team a whole week! Thank you guys again for everything. I will definitely recommend y'all to everyone I know.
1/18/2017
Catherine C. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent work!
1/17/2017
Marc S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very quick and efficient with their time! Great service and great people to work with.
1/14/2017
Nancy/ Jessica. VERIFIED CUSTOMER
Vehicle Make : Ford
My looks amazing! The car washed & cleaned on the inside which wasn't a part of the job but the team do an amazing job. Mark was also very patient while talking to me over the phone and made me feel like my concerns were important. Jasmine was extremely friendly as well. I know john harris body shops will have my business if I ever need work done again & I'll definitely spread the word!