My only suggestion is giving a little more notice as to when car will be ready. All along we had been told Friday afternoon 4pm. On Thursday at 4:50 we got a call the car was ready. There wasn't any way to get car by 5:30 when place closed, even though I would have loved to have gotten it then. We were told 40 minutes before closing, surely you knew it would be done before that and could have notified us earlier so we could make arrangements to get it.
Otherwise we were very pleased.
4/1/2016
Gwenell C. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you so much! You guys surpassed my expectations!
4/1/2016
Cynthia J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Z any questions that I had and I needed answers they answered them immediately enjoyed working with you guys
3/25/2016
Maurice S. VERIFIED CUSTOMER
Vehicle Make : Ford
Chris in front office is very knowledgable, friendly and efficient. Work was done perfectly, with it being a 1994 Ford it posed more difficult challenges and you team rose to the occassion.
Thanks,
M. Salcedo
3/16/2016
Cynthia G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
You guys did a great job and I'm very happy with the results. And thank you for getting the work done so much quicker than I expected!
3/16/2016
Dale C. VERIFIED CUSTOMER
Vehicle Make : Honda
The woman at your counter....just awesome customer treatment; so pleasant. Her colleague at the desk....... please commend both of your representatives.
3/12/2016
Jeanette W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Repair work is good. Customer Service was ok. Needs a little tweeking; better organization ; but everyone was friendly.
3/9/2016
Melanie J. VERIFIED CUSTOMER
Vehicle Make : Honda
Customer service was phenomenal but not really satisfied with the work done on my vehicle...:(
3/5/2016
Shirley S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Wonderful service & so satisfied with daily text updates on status of vehicle. I have used JHBS 4 times over the last 12 yrs; 2 of which the location at Killian. This last experience I dealt with Chris, at the service desk,& was very pleased with his knowledge,understanding,& concerns regarding my questions. A SERVICE. SWS
3/5/2016
Lorenzo H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was completely satisfied with the job you did. On my truck. Thanks
2/19/2016
Cheryl A. VERIFIED CUSTOMER
Vehicle Make : Nissan
On the opposite side of the car poor job on the wash.
2/12/2016
John O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Every thing incl all personnel were excellent
No need to change a thing. Third time JHBS used in three years.
2/11/2016
Tony K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you for treating me as a values customer. I have been to many other organization/companies and there customer was not top priority. Keep up the good work and continue to greet your customer with excellent service
2/10/2016
Lyle S. VERIFIED CUSTOMER
Vehicle Make : Cadillac
While your attention to customer information during the process was pretty good, I was disappointed in the condition of my car when it was returned to me. It was not washed and the interior had body work dust and a film all over it. For example, my screen for my radio, navigation and operating functions of the car had paint overspray on it. I am still working to get it off. Also, my rubber floor mats were not covered and also had spray on them and body work dust. I cannot get this off of them. I returned with my car and asked the office personnel if all cars are to be cleaned before they are released and he said "Of course!" Well, mine was not. The overspray on my car left a residue on the finish. Not vey happy with that!
2/9/2016
Ramonia L. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The repairs were quick and the job was well done. Thanks for taking good care of Pearl!!!!
2/7/2016
Bobby C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Truck looks ok repairs to the camper were terrible you should refund that amount to nation wide
2/6/2016
Fn Adam. VERIFIED CUSTOMER
Vehicle Make : Cadillac
good job satisfied
1/29/2016
Paul B. VERIFIED CUSTOMER
Vehicle Make : Dodge
This is the best repair I have seen on a project ever. Vehicle looked better than when I got it from the dealer.