From the initial call, throughout the entire repair process I was treated with superior customer service. I would definitely recommend JHBS Killian to anyone in search of a body shop.
9/30/2015
Willard C. VERIFIED CUSTOMER
Vehicle Make : Dodge
As previous JHB experience, I found the staff and the work to be performed in an excellent manner and the repaired vehicle looking like new.
9/28/2015
Jeff L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service is an A Our van looks great! Thanks!
9/25/2015
Edward M. VERIFIED CUSTOMER
Vehicle Make : GMC
Thanks for the speedy service
9/24/2015
Carl A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job! Thanks for the text updates and superior service.
9/24/2015
Charles G. VERIFIED CUSTOMER
Vehicle Make : Lexus
We have used JHBS twice now over the past several years and had two total different experiences. First exeperience was Outstanding and the most recent was Horrible. Treated very rude when picking up my 2013 RX Lexus yesterday. Also the car was dirty inside with film of dust throughout and the quality of work is not at the level we expected. When talking with your representative in the parking lot, she had a care free attitude about my concerns and needs. I also went home and filed a complaint with State Farm on the quality of work and how we had been treated. They said that they would be sending someone out to our house to take a look at the car. Thanks, Matt
9/24/2015
John F. VERIFIED CUSTOMER
Vehicle Make : GMC
Text status updates are nice. Friendly & courteous staff (Diane @ Killian was great). Body work turned out better than I expected. Thank you to the entire team.
9/23/2015
Paul C. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was very happy with the customer service. Your update policy is better than any I have been associated with.
9/15/2015
Michael M. VERIFIED CUSTOMER
Vehicle Make : Ford
The ladles at the front desk were very friendly and courteous they you feel right at home
9/14/2015
Ryan S. VERIFIED CUSTOMER
Vehicle Make : Honda
I'll be coming by this morning. Thanks!
8/28/2015
Jacob J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
thank you for your service everything is A Ok
8/27/2015
Cassandra B. VERIFIED CUSTOMER
Vehicle Make : BMW
I am completely satisfied with the work done on my vehicle. It looks like new!
8/26/2015
Rebecca A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very impressed, fast courteous service; thank you.
8/22/2015
Yvonne G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
All staff members were very professional and concern with meeting all my car care needs.
Thanks you
Yvonne G
8/18/2015
Curtis T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very professional and friendly. Kept my family & I updated on my car. The car looks great, I'm glad we used JHBS
8/16/2015
Carolyn B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Professional service and great work. The customer service was friendly as well. The online updates are awesome for the busy professional.
8/16/2015
Shane O. VERIFIED CUSTOMER
Vehicle Make : Nissan
Appreciated the rapid turn around of the repair and the car being delivered when promised
8/15/2015
James B. VERIFIED CUSTOMER
Vehicle Make : Ford
Every one I spoke to and encountered was professional and pleasant to work with. I would recommend John Harris to anyone! Thank you for doing such good work.
8/15/2015
Keri K. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car sat at the shop for 3 days before anyone noticed they didn't have the insurance check and estimate information all because the receptionist told me I could hold onto it until the repairs were done. I had to bring the information in 3 days later after they had my car sitting for 3 days. Then Enterprise rental called me and threatened to charge me for my rental when an insurance company was covering the costs for me. It took almost 2 weeks for my car to be repaired. Other than how this process was so unprofessional the actual repair work to my car was phenomenal. They did a great job. JHBS needs to make sure receptionists know their jobs better.
8/8/2015
Christlo J. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was happy with the repair of my vehicle, however, my vehicle was left unlocked and unattended on an unsecured lot, overnight, leaving it at risk of being broken in to...again...or stolen.