Everyone is professional, friendly and the results are wonderful. I pray that I never need work done on my vehicles but if I do I will definitely utilize Cross Creek Subaru. I will recommend Cross Creek to everyone
1/9/2018
Latoya G. VERIFIED CUSTOMER
Vehicle Make : Honda
Sam was AWESOME. He is very good at keeping customers informed of the process. He displays great customer service and very pleasant to talk to. This was my second time working with Sam and both times I was very pleased. Thank you Sam!
1/8/2018
Cheryl S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very nice people. Good job
1/4/2018
Ryan S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was impressed by the thorough inspection and friendly staff.
1/3/2018
Paul M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great customer service, kept me informed throughout the process.
1/1/2018
Willie C. VERIFIED CUSTOMER
Vehicle Make : Toyota
My daughter, who picked up the car while we were oput of town, informed me that the car really looks good.
I shocked and disappointed to hear that she was told that she had to pay the deductible in cash, when was told otherwise when I called you and asked about who should be check be written to before the car was turned in for repairs. That policy is usually in practice where either a business is having trouble or (worse) where a business does not "trust" the financial ability of the customer to make a payment.
1/1/2018
Victor M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent customer service provided by staff...I highly recommend Cross Creek Subaru for all body shop repairs.
12/17/2017
Johnnie B. VERIFIED CUSTOMER
Vehicle Make : Dodge
It was a very pleasant experience. All staff members were very kind helpful. I would definitely recommend your dealership to any of my family and friends. Thank you for a job well done.
12/17/2017
Yvonne H. VERIFIED CUSTOMER
Vehicle Make : Subaru
I appreciate taking the time to explain the steps taken to correct the problem.
12/6/2017
Nathaniel L. VERIFIED CUSTOMER
Vehicle Make : Ford
The staff was very helpful, and kept me well informed.
12/4/2017
Nathan G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone was very friendly and helpful. Worked with Eddie, and have nothing but positive things to say about him. They kept me informed along the way. My car was ready ahead of schedule & looked perfect. Definitely recommend.
12/1/2017
Chad W. VERIFIED CUSTOMER
Vehicle Make : BMW
Your team is great. My car looks fantastic.
11/30/2017
Ronald R. VERIFIED CUSTOMER
Vehicle Make : Ford
This is the second time I have had a vehicle in for repair at this business and I am completely satisfied with their workmanship. I would highly recommend anyone to use their body shop for any vehicle damage.
11/21/2017
Everad C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks, Mr. Jerry, Mrs. Jody and Mr. Wilbert (the shuttle driver) for the great service that you gave me from the time I arrived at your Body Shop to the time I left. You are all very friendly people.
11/15/2017
Chad F. VERIFIED CUSTOMER
Vehicle Make : Ford
When I went to pick up the car Friday 10 Nov the car had fish eyes, orange peel, and particles in the paint. Jerry kept the vehicle to have it buffed and redone to be ready monday.
I picked up the vehicle today 13 Nov and there was still some problem, so will be bringing the vehicle back next monday 20 Nov as requested to rebuff again and fix the issues.
I didn't really look over the inside because there was no work done inside. The interior was semi detailed and I am appreciative of that, but whoever did it left an oil film over everything and didn't bother to wipe it off alot of parts on the dash.
I assume whoever did the detail used the same oily rag on the inside windshield. During the day it wasnt noticeable, but at night I couldn't even see out of the windshield. I had to find the nearest gas station so I could clean the windshield to be able to see well driving.
11/14/2017
Wayne B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great people at the Dealership, I love the folks at the body shop. They do a very professional job and treat me like I am special. This is the only body shop in Fayetteville that I will ever go to for body work.I know that I can trust them to do the work correctly the first time.
11/11/2017
Rosemarie G. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Service was great
11/2/2017
Ronald M. VERIFIED CUSTOMER
Vehicle Make : Ford
Office furniture needs update.
10/28/2017
Janice K. VERIFIED CUSTOMER
Vehicle Make : Kia
I was very satisfied with the service and work that was done on my car . Thanks to all my car look great when I picked it up
10/27/2017
Albert B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I have know Eddie for many years and his reputation of excellence in body repair is above and beyond. In fact, in earlier years, I brought European Cars for him to repair vs going to another facility recommended by the dealers of said vehicles.