Abra Auto Body Repair of America - Decatur

Your staff was amazing. I received both an email and call every day about the status of my car. When I had questions your team answered very politely and expressed real concern for the car. When I picked it up today at the shop the team let me look over the whole car and request some minor changes on the spot. No complaints, no excuses they fixed it on the spot. Very impressed and have already told a number of people about my experience.

Curtis at the Decatur location was very thorough and a joy to work with. The technicians did beautiful work on my car! Thank you.

I am very satisfied with everything associated with ABRA.

Everyone was great. Friendly and informative people. The body work was beautiful.

Great service and car looks like brand new again

Everything was great. Everyone was super friendly and helpful!

Delay in service Promised car woul be ready Communication was inaccurate And poor Overall would not use them again

Great job,my car do no longer looks like it was involved in a collision. Great customer service to the entire team!!!!????????????

From when my insurance company USA A recommended Abra, I was a little hesitant but I said that Abra have a logo behind their name. A company with a logo and with multiple locations should be a reliable source and can render quality customer service. I spoke with the intake person and he told me that my car has a lot of damages but will have my car ready in about 2 to 3 weeks. A course, that was untrue. Then I was assigned to a person named Jason who gave me inaccurate information everyday about the status of my car and when my car would be ready for me to take delivery. I have never been lied to as much as Abra have given me service. No one offer anything that would ease my frustration until the marketing manager step in to offer a better car than the base model Nissan altima is not compatible to my Lexus. The whole process was very stressful and I will not recommend this company to anyone nor my military buddies who might need to have auto body repairs to their car. Again, I will be delivering my comments to USA A regarding my experience with this company. I paid $285 dollar for Windows tinting and two of my windows are scratch on the side of the damages. Going forward, I think if someone is going to render services, and give you a time frame on completion of a job, then they need to stick to their word or offer some form of recommendation to take the customer mind off their car. Thank you guys for delivering my car back to its original specifications on 26th of July 2016.

Front desk customer service experience is horrible. She is very rude My car seat was left nasty My back panel is falling apart Overall experience is not good at all

I like the fact that the whole process was effortless and your estimated time of repair was spotted on. Thanks guys for making a an uncomfortable situation feel a bit better.

Enjoyed talking to the receptionist. Everyone very professional, but also friendly. Thanks for washing my car!

I'm very happy with the professional work and personality of the of the whole repair shop, you guys are at the top and I will recommend your to my folks anytime.

My name is Chatel D

The service was excellent and I loved that I was informed of the progress of the repairs via text.

The communication with your team started good then it went south fast. Then when I was told my veichle was ready, when I drove it out I notice the sterning wheel was not line up with the front tires. I brought it back and was told it would take two hours. It was not ready until the next evening. I am not happy with my experience!

Very nice staff caring make u feel like family job done right

Thank you.

Everyone was really nice and I was kept up to date on service throughout the process.

Excellent care and customer service. I may find more people like them but no better people than they.