Each staff member I met was lovely and helpful. I generally assume that insurance-related-anything will be stressful. My experience here was the exact opposite. Thank you!
12/30/2016
Nathan D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I love the text message alerts but they were totally inaccurate! You need to improve the accuracy if you are going to use them.
12/23/2016
Alyxx B. VERIFIED CUSTOMER
Vehicle Make : Ford
Too much air freshener scent in car. Otherwise flawless and so kind!!!
12/23/2016
Jonette M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you. Repairs were done fast!
12/14/2016
Darlene C. VERIFIED CUSTOMER
Vehicle Make : Scion
I had to bring my car back again because there are still some issues. Communication is bad.
12/9/2016
Sammy L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Job well done! They have my car fixed within a day.
12/3/2016
Jessica M. VERIFIED CUSTOMER
Vehicle Make : Acura
They did a very nice job, and it was nice getting updates. Although, it would of been preferred to have had it done faster, I'm glad it was done right.
Thank you
Jessica
12/3/2016
Carmen C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was not updated on status. It would have been nice to have had an estimated time of completion. It took 6 weeks.
12/1/2016
Jennifer R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great staff, very skilled and friendly. Got my car done in half the expected time. Thanks to you all.
11/30/2016
Christopher G. VERIFIED CUSTOMER
Vehicle Make : Scion
You guys were great. Fast fix and my car was amazing when it was returned to me. Smelled great and was clean. Thanks so much.
11/24/2016
Jacqueline B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Your team was above and beyond excellent.. They were kind and courteous and honest about maybe not being able fix my 1992 Mazda truck..Even some friends said they doubted it could be done.However to my surprise and gratitude that was not the case!.John from Geico as well as every person I came in contact with made me feel special. I will purchase my next car?....from Burien Toyota. What an amazing Team you have at the collision center.. WELL DONE BURIEN TOYOTA..you rock.....
11/19/2016
Donald M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication from Mike
11/15/2016
Judith P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mike went the extra mile to make sure I got my car back before I left town on vacation.
11/11/2016
Cheryl M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Picked up car and it had nail in tire and tire was flat Ertor messages stated tire pressure failure and tail light failure with stip lights that were replaced. INTERIOR left door had paneling unseated and prestine rear leather seat had deep indents as if someone had stored heavy part on it Care was brought back re stop light error and they could not correct it will never recommend this place to anyone and will drop geico as insurer
11/2/2016
Gardenia K. VERIFIED CUSTOMER
Vehicle Make : Oldsmobile
My husband and I were so impressed of the work done on our car. Everyone did a great job!Thank you
10/20/2016
Deirdre W. VERIFIED CUSTOMER
Vehicle Make : Lincoln
I love the daily updates via text message and the great Custer service! Thank you
10/14/2016
Caitlin J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Communication sucked
10/13/2016
Michael L. VERIFIED CUSTOMER
Vehicle Make : Subaru
When I went to pickup the vehicle I had to point out all of the items still needing attention and the representative tried to minimize it by saying if you look at a different angle you can't see the difference in the work. I had to insist that she keep the vehicle and try to fix it and I have not heard back about status yet. It appears as if no quality check was completed and the work was done with the sole intent of getting my vehicle fixed and out of the shop as fast as possible with no regard for the quality of repairs.