Great customer service. Excellent in communication.
1/13/2017
**** O. VERIFIED CUSTOMER
Vehicle Make : Audi
Outstanding in every way.
1/13/2017
Andrew B. VERIFIED CUSTOMER
Vehicle Make : Ford
Very timely responses to my questions and status updates on my vehicle. Overall, very friendly and very respectful.
1/12/2017
Tom E. VERIFIED CUSTOMER
Vehicle Make : Buick
Service Advisor Brian Bourland was outstanding. He kept me informed during each day on what was happening. In all my 45 years of having cars and having them repaired he is the best, much thanks.
1/10/2017
Charles M. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service and repairs.
1/7/2017
Dolores C. VERIFIED CUSTOMER
Vehicle Make : Dodge
I am totally satisfied for 4 reasons. First, they worked my in quickly around the holidays. Second, they saved me between 150 and 250. Third, they were flexible, I brought my truck in the evening before my appointment and they were able to fix it that evening in less than an hour. Last, the salesman (Brian Bourland) was friendly and honestly concerned about me, my truck, and my bank account. I hope I never half to use them agin, but if I do it will be Service King.
1/5/2017
Patricia P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great up to date communication. Really appreciated the text alerts as well. The work done to my vehicle was don't efficiently and to my satisfaction. Very pleased.
1/4/2017
Amanda R. VERIFIED CUSTOMER
Vehicle Make : Scion
Communication during repair process can be GREATLY improved. Otherwise, it was decent.
12/30/2016
Jason P. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent job all the way around !!
12/28/2016
Albert M. VERIFIED CUSTOMER
Vehicle Make : Dodge
I appreciated the thorough post-service summary of the dos and don'ts.
12/24/2016
Samantha C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service! Thank you for taking care of me and my Honda!!
12/24/2016
Wendy D. VERIFIED CUSTOMER
Vehicle Make : Ford
This was my first experience at Service King and it was excellent. Rick and Brian provided top notch service. I would highly recommend Service King.
12/23/2016
Victor S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jonathan was very professional, great attitude, answered all my questions and made sure I got a great customer experience. I won't hesitate to bring my vehicles to service king if needed in three future.
12/23/2016
Jerry F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
In general I was satisfied. However, the issues that kept me from complete satisfaction were: ****. The repairs took three weeks. 2. Enterprise, asked that I return that I exchange the rental as the one I was driving had been sold. When I did so, I was told that the "system" showed that my truck would be ready 12/28. I was called the folllowing day.... Although I was happy to get my vehicle back the additional trip should not have been avoided. 3. There was a significant amount of component residue remaining on the vehicle including the plastic. 4. My service advises we're all very courteous and helpful however, it's a little off putting to be told that a survey was coming my way and that anything but a perfect score was a failure. Perhaps there is a better way to assure complete satisfaction. Thank you, Jerry F
12/22/2016
James M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Ricky did the right thing on an issue and we are very pleased with his professionalism and personal service.
12/19/2016
Vicki M. VERIFIED CUSTOMER
Vehicle Make : Ford
I know my ford is in good hands and the customer service is excellent. Thank you for taking care of my ford.
12/16/2016
Shanif J. VERIFIED CUSTOMER
Vehicle Make : Nissan
The rep was very nice thanks
12/16/2016
Andrew A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Austin did a great job communicating the progress. And delivered my vehicle ahead of schedule!!
12/15/2016
Kally M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Brian Bourland is an excellent service advisor who put me completely at ease with a stressful car destruction experience. His interaction with USAA to repair my car, along with the rental car experience was top rate. I will certainly recommend Brian and Service King in Grapevine, Texas to all my friends. Kally M
12/14/2016
Bonnie A. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I loved how they kept me updated on my status on my repairs! I knew exactly when my car was going to be completed! Thank you Service King!