Doug was amazing and friendly and really went out of his way to help me and make this a good experience. I've had to have service done on my cars over the years and Doug's customer service was by far the best.
1/16/2016
Lisa K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They had issues with realigning my car to someone else several times and I feel this delayed completion parts hard to get but that was not their fault but staff was
1/16/2016
Rebecca-jinny D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Liked it that service was easy and professional. Car finished in time promised. Great job!
1/15/2016
Susan A. VERIFIED CUSTOMER
Vehicle Make : Nissan
I really appreciate the calls and texts that kept me up to date with the repairs. The customer service was also great. Thank you!
12/31/2015
Amy W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Doug was awesome!
12/27/2015
Brandi F. VERIFIED CUSTOMER
Vehicle Make : Kia
Steven was patient with me and was extremely nice. People like him make the bad situations just that much better.
12/20/2015
Michael D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you Team Service King
12/19/2015
Patricia M. VERIFIED CUSTOMER
Vehicle Make : Scion
Brad Davis was awesome! He checked in with me daily and had my car done when promised.
12/14/2015
Nancy Q. VERIFIED CUSTOMER
Vehicle Make : GMC
I have already spoken to them about the poor communication by Doug and whoever took my call Thursay 12/10 early afternoon. He never followed up as he said he would. One thing i did not think of when the man brought my car up was Doug told me he wanted to be there Sat morning when I picked it up to make sure it was ok. He was not there. Another example of miscommunication. The car looks great though! Nice job replacing the door. At this time i will not be coming back.
12/14/2015
Janice B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Doug was more than commendable; he kept me apprised by phone during the repair plus advised me concerning my rental car. My car is like new. Thank you for your team's excellent work.
12/13/2015
Iola W. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone was helpful and kind. They were also very accommodating when I needed to come back and pick up my parking pass from my car. I appreciated the many updates they have on the progress of my car.
12/13/2015
Marissa S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
George was the best! I was constantly updated about the status of my car and the pickup date stayed the same so I was able to get my car back with ease.
12/8/2015
Michael J. VERIFIED CUSTOMER
Vehicle Make : Nissan
We were told we receive our car back on Tuesaday but did not actually get our back until Saturday. We were told Service King would pay for two days of our rental and as of yet that has not happened
11/29/2015
Purnima K. VERIFIED CUSTOMER
Vehicle Make : BMW
Outstanding care by Brad
11/28/2015
Joram W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had to return the car withing one hour to fix two items:
The replaced headlight did not work
The ABS warning light cam on and stayed on after about 5 minutes of driving. Probably loose connector.
It's expected that there will be some minor adjustments following a major collision. I am overall satisfied
11/28/2015
Joyce C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Fast. Efficient and friendly.
11/22/2015
Stephanie D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Always do a great job on my cars. Thanks guys, you rock
11/21/2015
Kelli B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Completely satisfied. Great and quick service.
11/21/2015
Sally S. VERIFIED CUSTOMER
Vehicle Make : Toyota
For the most part I was satisfied but the car smells horrible inside...like turpentine. I have leather interior so no need for something that smells like that to be used to clean the car. And it was clean and still had new car smell...until now. Even others who have ridden in my car the last 24 hours can't believe how awful it smells. Plus, there was paint dripped on the front of my car (the repair was only on the back). It had to go back to the shop to remove that paint. The car should have been checked before turning it over to me and you shouldn't use a product like turpentine-smell inside a clean car