It was difficult at first - the shop was very busy and I had to wait for a few days until I was able to schedule an appointment. I honestly think the employees were overwhelmed with the amount of work that was pending.
Once I dropped my car off for repairs things moved very quickly. As always, the repairs were professional and complete.
7/30/2015
Lindsey Y. VERIFIED CUSTOMER
Vehicle Make : BMW
Mike was very friendly and call frequently to give me updates!
7/29/2015
Anthony M. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent, above and beyond service! Thank you!
7/25/2015
Shelly S. VERIFIED CUSTOMER
Vehicle Make : GMC
Jamie was great. I appreciate his help.
7/24/2015
Chelsea T. VERIFIED CUSTOMER
Vehicle Make : Honda
Absolutely wonderful experience. Took a bad situation in my life and put it back to normal! I have been trying to get this resolved for 6 months and the dealer charged me 400.00 and couldn't figure it t out. Jamie and his technician did in an hour, and he even was able to get what I had already paid applied to my deductible. Who else does that!?!? I love Service King!!
7/24/2015
Ronald J. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything was great. I was inform of all that was being done to the car, daily. Mr. Mike Castro was real helpful, he was the best.
7/17/2015
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Toyota
With the exception of it taking 2 days longer than anticipated. It was great!
7/15/2015
Joan B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I was happy to have had Mike to work with on the repair of my car and I was most satisfied with the experience. Thanks.
7/15/2015
Ashley S. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent and quick work!
7/11/2015
James G. VERIFIED CUSTOMER
Vehicle Make : Mazda
I am happy.
7/10/2015
Sarah K. VERIFIED CUSTOMER
Vehicle Make : Nissan
My service advisor, Mike Castro was great. He kept me updated and went above and beyond to make sure I had a good experience. My car looks so much better and I'm really pleased with the attention to detail.
7/10/2015
Nicole E. VERIFIED CUSTOMER
Vehicle Make : Acura
Great customer service!! Keep it up!!
7/8/2015
Blake S. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent follow through
7/6/2015
Athanasios A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great customer service. We found a scratch on the right front bumper and one in the right front door jam that were not there when we dropped off the car. We are contacting the shop tomorrow. I have every confidence that it will be repaired but it's just a hassle of more time without the car.
6/28/2015
Patrick O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job. Thank you for the service you did
6/27/2015
Caroline L. VERIFIED CUSTOMER
Vehicle Make : Mazda
I received a text message saying my car was ready, when, in fact it wasn't. I called to see if I needed to schedule a pick up time. I was told that if I rec'd a text that my car was ready. When I arrived to pick up my car, it was not, in fact, ready. In the end, everyone was very nice and apologetic and my car was fixed sooner than I thought it would be. However, there is a greasy film on my windshield and driver's side window that will need to be washed off .
6/27/2015
Nicklaus B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Mike Duvall is the best I have ever worked with! He made everything so easy and kept us updated the whole time! We trusted him and will definitely refer anyone we know to him!! He is awesome!!
-Nick and Trisha Barnett