I am very happy with the people that helped me out! Dee always kept me up to date and was very helpful along with the other gentlemen that helped me out in the beginning! The repair was super fast and made my car look better than it was before the accident! Thank you so much!
7/17/2016
An H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very nice customer service. I liked the text messaging update. Easy and smooth experience and I didn't have to wait. Thank you.
7/15/2016
Jeffery B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You refused to fix the alignment because it was under warranty somewhere else, even though it was severely damaged in the accident. I can't afford to have another rental car and let someone else fix it because if your **** so my car is still broken. I will give a negative review everywhere I can about this travesty.
7/14/2016
Cara O. VERIFIED CUSTOMER
Vehicle Make : Jeep
Car took a lot longer than expected and when I finally received it the bumper had a crack in it. The employee noted that she wasn't sure if insurance would cover that. I am confused as to why insurance would be responsible when it was Service King that cracked the bumper. They "welded" it together and since my rental car coverage is depleted and I guarantee Service King won't pay for it, I am going to have to settle for a less than perfect $8529 repair. The employees were great, no reflection on them but the service was less than stellar and I think Customer service is a lost concept to Service King.
7/13/2016
Lucia D. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm extremely impress with the constant updates , via email and text , about my vehicle. If I were to have a complaint, I think it's the pin point location on your google map when you go onto website for driving direction. I got lost on my way to pick up the car. But that's more a google problem. . But other than that customer service was high quality and workmanship top notch .
Lucia D
7/12/2016
Sitansh P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very nice staff.
7/12/2016
Maria S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Y'all are the best! Thanks guys!
7/9/2016
Carrie W. VERIFIED CUSTOMER
Vehicle Make : Nissan
The service was great no complaints. Dee explained everything clearly
7/3/2016
Jason P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great staff, great quality of work.
7/2/2016
Howard S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great people great service; car looks real good!
7/2/2016
Nathalie B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Steven was awesome excellent customer service very much appreciated . Keeping me updated about my car. Thank you so very much hands down service king is Austin's finest ????
7/1/2016
Robert W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very helpful staff
6/30/2016
Rodney K. VERIFIED CUSTOMER
Vehicle Make : BMW
Kenneth did a great job. Heidi the reason that I came to Service King.
Desmond Kidd
6/30/2016
Irma . VERIFIED CUSTOMER
Vehicle Make : Nissan
It was excellent service my car looked amazing thank you
6/29/2016
Denise M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Dee was awesome. She kept me informed, and was always so easy to get ahold of, and let me know everything I needed to know.
6/26/2016
Quintina B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job
6/24/2016
Stanley H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Was very impressed with the customer service of Service King, particularly Steven @ RR location, frequent updates via text, timely completion and quality of work. Made things very easy having the rental car provider onsite. Would definitely use again.
6/23/2016
Judith B. VERIFIED CUSTOMER
Vehicle Make : Nissan
They kept us informed everyday as to the progress on our car. It was ready much earlier then anticipated.