Billy first reviewed my vehicles demaged. When I pointed to the areas demaged he told me "the insurance wont cover that." I became upset. When I picked up my car on 8/13/16, one area of my demaged car was not fixed. Billy delivered my vechical. When I pointed to the area demaged he said "he didn't fix that." He asked when could I drop it off. I told him I work long hours and dont know when I could drop it off. Billy begin to raise his voice and said, "where do you live and I can pick it up." I did not want to talk to Billy any longer and said I would need to get back to him. When I reviewed the paperwork, the area not repaired was billed to State Fram insurance company. I was alarmed at Billy's behavior. ****. To try and talk me out of having all areas of my demaged car repaired is alarming. 2. To be rude, raising tone, agressive and so dismissive. 3. To try and make me assume responsibility. 4. The non caring attitude. I pick Service King of all the auto body repair company choices is because I gave Service King near $2000 in business last year to repair my car at the 1st location. I was treated with respect and good work I decided to return to Service King.
8/14/2016
Dennis W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Robert Mendez was great. Always kept me updated
8/14/2016
Lynn M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Billy can work on my car any time! He's AWESOME!
8/12/2016
Eric A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent communication. Was a bit beyond the price id expected but for justifiable reasons. Thanks Daniel!
8/11/2016
Robert M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Keep up the great work and thanks again!
8/6/2016
Paul B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Work was completed ahead of schedule. Work looks great. Actually ended up using only half of the initial estimate. Office staff very pleasant and helpful.
8/5/2016
Rui H. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you!
8/4/2016
James A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Got my car back today it looks really fantastic excellent work on it very satisfied
8/4/2016
Jyothiswaroop J. VERIFIED CUSTOMER
Vehicle Make : Audi
Thanks for keeping me updated regularly!! The car looks great and I really appreciate that Robert took extra effort to get it done earlier than expected.
7/31/2016
Douglass Q. VERIFIED CUSTOMER
Vehicle Make : Honda
A very professional job. It looks great.
7/31/2016
Jacob R. VERIFIED CUSTOMER
Vehicle Make : BMW
The tire was on my vehicle was not replaced. This is concerning and now I am not sure all stated repairs have actually been done.
7/31/2016
Kerry K. VERIFIED CUSTOMER
Vehicle Make : Ford
Floor mats and prescription glasses missing. New scratch on drivers side door. Very dissapointed
7/31/2016
Jordan E. VERIFIED CUSTOMER
Vehicle Make : Subaru
My car service is not complete yet.... why are you sending me this?
7/31/2016
Robin Z. VERIFIED CUSTOMER
Vehicle Make : Honda
Sherry was so helpful and kind:-). She made my experience there great and although I only saw my rep Tanya once she was very sweet and helpful also.
Thank you!!!
7/29/2016
Rashell F. VERIFIED CUSTOMER
Vehicle Make : Ford
Great customer service and we were able to get our car repaired within a week
7/28/2016
Justine M. VERIFIED CUSTOMER
Vehicle Make : Dodge
My service was so great , I loved being filled in on the process ! Everyone was so polite and wonderful about all of my questions !
7/25/2016
Samuel T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Daniel and the front desk staff were very professional and knowledgeable. This is my 2nd time at this location and I would highly recommend it to anyone.
7/24/2016
Sam R. VERIFIED CUSTOMER
Vehicle Make : Kia
Robert was excellent from start to finish. Especially appreciate his personalized texts to give me accurate updates