The time it took to repair my car was ridiculous to say the least. I have never been so disappointed in a company as I was with S&I. Bobby Coombs was my contact person as he was handling my car repair. He was very poor at returning calls. It was like a cat and mouse game trying to get in touch with him at times. My time on my rental car ran out because they kept my car so long. Unless you have a second car and don't mind the repair taking at least a month then don't use S&I. There is no reason a 5 day repair should take over a month. BEWARE!