An absolute friendly environment all way round! The atmosphere is cool and calm and the very nice lady at the front desk for Service King possesses a welcoming professional presence. The affiliates onsite, GEICO and Enterprise, matched the attitude and energy of the Service King employees. In my personal experience, this was my first time to make a body damage claim with my insurance and first time ever to have left my vehicle anywhere to be sorted out and I am extremely satisfied with the outcome. Kudos to Brian (service king rep), Alex (geico rep), Raquel (enterprise rep) and everyone in between!!!!!!!!!!!!! If feedback is on a scale, you all are a 10!! Thank you so much!
5/15/2018
Mashaun R. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job thanks a million
5/15/2018
Carolyn R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional encounter. Everyone was nice and very helpful.
The receptionist was very polite and drove me to pick up my rental car.
Kristal is the best, professional, knowledgeable, and wanted to make sure I was taken care of. I hope I don’t have to go back, but I wouldn’t go any where else. I will recommend to anyone needing body work.
CR
5/15/2018
Sheryl G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Val did a outstanding job on keeping me updated throughout the process. Val is a good representation of customer service done the right way. Very satisfied with the quality of workmanship as well.
5/15/2018
Kevinsam C. VERIFIED CUSTOMER
Vehicle Make : Toyota
They were very thorough and explained what they did to fix my car. They even replaced my windshield wiper fluid and cleaned my car which was beyond my expectationd.
5/15/2018
Harry T. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job. Thanks
5/15/2018
Michael O. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very friendly and thorough.
5/15/2018
Susan W. VERIFIED CUSTOMER
Vehicle Make : GMC
The work was performed well and quickly. The overall communication was amazing.
Susan
5/15/2018
Elnora W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Constant updates
5/15/2018
Amy M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
From the moment that I had walked into the office area, Alina welcomed me and offered me freshly made coffee. She was attentive and was very helpful in making sure that all of my questions were addressed. The waiting time throughout each stage was minimal. Jack, my representative is very knowledgable in and I immediately felt that I was in good hands. I can tell from the way he communicated to me that every detail that was discussed was going to be addressed. Needless to say, I received my car earlier than guestimated. The back of my car looks like a brand new car. I've already recommended Service King in Atwater to several people.
5/15/2018
Stephen C. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was completely satisfied with with my Service King experience. A special thanks to my service advisor Cindy Bliss, for her attention to detail, excellent communications, hospitality and customer service!
Yes, job well done to everyone including the front desk, service advisors and management teams!
5/15/2018
Juanpeter S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everytime I called to check on the status of my car, they were very courteous and professional. Always helpful
5/15/2018
Laura H. VERIFIED CUSTOMER
Vehicle Make : Kia
Dylan was super professional. Kept me in the loop on what was happening with my car at every step, and explained things thoroughly! Not making me feel like an idiot because I know nothing about cars. This whole experience (being in my wreck... finances... insurance... blah blah blah) was incredibly stressful... but Dylan made everything so chill. He 100% eased my anxiety just knowing he had my back. Plus he is a cutie! Hah. Thanks y’all!
5/15/2018
Linda A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
True to their word they kept me informed on my car repair. Each person I came in contact with at the shop was friendly and helpful. I felt respected. I can’t say enough about Bob who took care of my car. The receptionist also. When I asked questions they took their time to answer them so I would understand. It’s really too bad that this is a repair facility. I would take my car to them for regular maintenance. They are honest and trustworthy.
5/15/2018
Evan P. VERIFIED CUSTOMER
Vehicle Make : Tesla
It was a great experience with over-the-top customer service
5/15/2018
Edward G. VERIFIED CUSTOMER
Vehicle Make : Ford
OVERALL SEVERAL OF THE INTERIOR HEADER PANELS AND SIDE PANELS ALONG THE TAIL GATE WERE NOT REPLACED OR REINSTALLED CORRECTLY. HEADER INSIDE HAD DIRTY FINGER PRINT MARKS ON IT.
DRIVERS SIDE PASSENGER DOOR WEATHER STRIPING APPEARED TO HAVE BEEN TAKEN OFF AND REPLACED WITH THE STRIPPING BEING DEFORMED AND LOOSELY REPLACED. PER THE SERVICE TECH IT WAS NOT TOUCH AND IT IS EXPECTED THAT I PICK UP THE REPLACEMENT COST! I DO NOT AGREE WITH THAT AT ALL.
REAR BUMPER BACKUP SENSOR WAS NOT PAINTED AND LOOKED GRAY AND NOT THE SAME COLOR OF THE CAR. REAR BUMPER APPEARS TO HAVE ADDITIONAL CRIMPLE SPOT THAT WAS NOT IDENTIFIED AT THE TIME OF THE ESTIMATE OR REPAIR.
AT THIS POINT I AM COMPLETELY UNHAPPY WITH HOW MY VEHICLE WAS HANDLED AND ESPECIALLY HOW IT WAS RETURNED TO ME.
MANAGER IS GOING TO TAKE IN MY VEHICLE TO PAINT THE SENCOR, ORDER NEW CLIPS FOR THE PANEL / HEADER AND REPLACEMENT COST FOR PASSENGER SIDE WEATHER STRIPPING. WHICH AGAIN I SHOULD NOT HAVE TO ABSORB THAT ADDITIONAL COST.
FEEL FREE TO CONTACT ME IF YOU WOULD LIKE MORE DETAILS.
DISPLEASED CUSTOMER.
5/15/2018
Hong W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My rep Kasey is great.
5/15/2018
Francisco E. VERIFIED CUSTOMER
Vehicle Make : Jeep
My Jeep’s main issue was addressed but it was left dirty. There is still tape residue still on my taillights, bondo dust on my trim and I am missing my radio antenna. My vehicle was completed 5 days before the anticipated date but it seems like it was rushed to get back to me. I did not have time to address this when I picked up my vehicle due to moving my schedule around to pick up my vehicle because it was completed early.
5/15/2018
Garry J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Chuck was helpful with getting the our 2011 Chevy Malibu repair done on schedule and keeping us informed of changes or updates .
5/15/2018
Linda E. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Your team was very efficient. They kept me well informed regarding the progress of my vehicle and the customer service was excellent. I don't have any complaints whatsoever. Kudos to all of them!!