The car looks very good from what we can see since last night & we were appreciative of the up to date status info received every day. Repairs took a couple days longer than we were first told,but I understand there was some transition going on & we were more interested in the job being done well & it appears it was. The team at Service King Columbia location were very professional & most helpful & informed each time we spoke. Thank You!
4/26/2018
Raymond G. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Competent, friendly, and done on time. The car looks really great! Many thanks to all.
4/26/2018
Maria S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very satisfied with the work done to my car. Melody was absolutely amazing! She was friendly, professional and walked me through the process and progress of my car repairs from start to finish. I would definitely recommend Service King and especially the Rowlett location specifically because of the service I received from Melody!
Thank you,
Maria
4/26/2018
Albert U. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone at Service King was amazing. Communication was great, the team was professional and my car looks great. Thank you for making my moment of frustration smooth and painless.
4/26/2018
Ernestine M. VERIFIED CUSTOMER
Vehicle Make : Ford
Staff and service was Outstanding!!!!!!!
4/26/2018
Lisa F. VERIFIED CUSTOMER
Vehicle Make : Toyota
all good.
4/26/2018
Stuart M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Could not have asked for better service. I was pleased with my treatment and the results.
4/26/2018
Wesley J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very satisfied job well done and will pass along to other that need professional experience.thanks
4/26/2018
Mailaaudrey T. VERIFIED CUSTOMER
Vehicle Make : Kia
Good job!
4/26/2018
Jennifer T. VERIFIED CUSTOMER
Vehicle Make : Ford
My advisor was very nice and very professional.
4/26/2018
Chi V. VERIFIED CUSTOMER
Vehicle Make : Mazda
i want to thank jose at service king for keeping me update on my car and the lady at the front desk for helping me .
4/26/2018
**** D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Five star for the job well done to the customer service and thank you so much to come pick me up from my work today to pick up my car.
Thank you
4/26/2018
Adalberto M. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a good job . and they finshed a week early
4/26/2018
Nathaniel R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Kept well informed about my vehicle
4/26/2018
Rebecca S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great service, very happy with the results!
4/26/2018
Lota R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Sami has been very professional , helpful and polite . It was very convenient for me using your service. I was getting regular notifications regarding repair status. He also explained all the details about contract very patiently . This was one of the best experiences .
I was very happy with your service.
Thank you Sami.
4/26/2018
Aloun K. VERIFIED CUSTOMER
Vehicle Make : Honda
Very good
4/26/2018
Owen W. VERIFIED CUSTOMER
Vehicle Make : Toyota
We were always kept up with the progression and the result was flawless. Cody and Jerry are capable and considerate.
4/26/2018
Myriam C. VERIFIED CUSTOMER
Vehicle Make : Honda
Many thanks to Javier Bello for his professionalism and assistance, it was a pleasure to deal with him, everything went smoothly from the first day to the end. I am very grateful for waiting for me at closing time. Thanks to Lorena as well who was very nice and helpful as well.
Very satisfied with your service.
4/26/2018
Ashish M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Good - All the staff was very good . Reception experience was good and my service professional was good too .
Bad - I was drinking soda kind of drink Bai while my accident and bai brand drink spilled inside and I told service king person during evaluation and authorization process to clean the car from inside but my car was not cleaned from inside . This was miss from service king and incomplete repair done by service king .
Rental return experience was good as I had on site rental return location .
Overall, it was kind of okey service but not satisfactory .
Sugession - either it was miss by service person in the beginning to put it on work order or check/quality person to make sure all task was done per work order. People are not wrong process are wrong and human error need to be corrected thru more training , if any .