Mr.Rocha was wonderful. He made the experience very enjoyable. Thanks
4/1/2018
Richard F. VERIFIED CUSTOMER
Vehicle Make : Ford
very courtesy and very informative
4/1/2018
Heath R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
This survey comes too early and y’all should check your records. I came to get my car today and the replaced/repaired parts were a completely different shade of paint than the original. I notified the front desk girl and she agreed that the paint did not match. I left the car there to be fixed correctly. I left feeling like service king tried to get one over on me by just doing mediocre work hoping that I would not notice. I’m very disappointed in the work performed to this point.
4/1/2018
Young Y. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Over all, repair looks like done very well...
4/1/2018
Richard B. VERIFIED CUSTOMER
Vehicle Make : Jeep
I am glad to have chosen Service King. They did a great job with absolutely no problems!
4/1/2018
Fred P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding job!
4/1/2018
Tina V. VERIFIED CUSTOMER
Vehicle Make : Jeep
Jason was absolutely amazing and kind. I am very satisfied with my service and it was completed well before the estimated date. Thank you all so much
4/1/2018
Austin L. VERIFIED CUSTOMER
Vehicle Make : Honda
The advisor was not prompt in returning my calls regarding the date of completion and cost. Additionally, I was given a revised quote that caused me to incur additional out of pocket costs. While the manager reduced this somewhat , it was only after I complained. I feel the additional cost was due to a poor initial estimate and I should not have incurred any additional expense. As I told my advisor, this was third issue in a recent series of repairs. I started doing business with this branch as Wade Auto Body and this is not the same customer service.
4/1/2018
Bruce A. VERIFIED CUSTOMER
Vehicle Make : Buick
Very happy with the service we received start to finish. Rommel was an excellent service team member.
4/1/2018
Mark H. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone did a great job from the repairmen to the office. My truck looks wonderful.
4/1/2018
Danielle B. VERIFIED CUSTOMER
Vehicle Make : Honda
Call center scheduling system was terrible and wrong and follow through to reach insurance company for estimate approval was disappointing. Thankfully the great receptionist at castle rock helped fix that for me!
4/1/2018
Tanya V. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was very professional and friendly. Made me feel comfortable and they helped me thru every step.
4/1/2018
Takuya O. VERIFIED CUSTOMER
Vehicle Make : Audi
You made exception to return my car on the weekend. Thank you.
4/1/2018
Laura C. VERIFIED CUSTOMER
Vehicle Make : Nissan
All went well. Thanks.
4/1/2018
Diane V. VERIFIED CUSTOMER
Vehicle Make : Honda
I liked that I was informed regularly about the work being done. He answered all of my questions and didn't rush
Very Professional Business
4/1/2018
Seth T. VERIFIED CUSTOMER
Vehicle Make : Ford
Fast and kept me informed and finished ahead of schedule.
4/1/2018
Paul C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great Job
4/1/2018
Frank A. VERIFIED CUSTOMER
Vehicle Make : Dodge
Jordan was awesome! My car is in great shape, and I got it back way earlier than I expected.
4/1/2018
Amanda D. VERIFIED CUSTOMER
Vehicle Make : Acura
Great customer service and super fast repair. Thanks so much!