The "service" performed was absolutely terrible. ****.). The paint work was not smooth and matching existing paint. Had an orange peel effect in several locations. White paint was found on areas that were to be painted black. The body work was not properly sanded and plastic was showing from the original mold from the manufacturer. It should have been sanded period before being painted. The body work also didn't fit correctly. The rep blamed the poor fit on non-factory parts that the insurance company approved. This doesn't not explain the horrible paint work. The insurance company indicated after the fact that the after market parts are only to be used if they work. So I question the validity of the comments made by Service King. Finally we were promised at the beginning that we would be updated by text throughout the repair process. We received no texts until when...after delivery of our vehicle. We had to chase Service King for updates about our vehicle. The time of repairs took **** week longer than expected. I would be okay if it was done correctly. My overall impression of service King is that they have no Quality Assurance prior to delivering vehicles to customers.
4/10/2015
Theodore D. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Keep serving! Thanks
4/10/2015
Glenda P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
They did great work and I will refer all to Service King
4/10/2015
Danielle H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Jason Lewis did an awesome job! He was honest, took the time to explain how long my repair would take,and had the parts in before I even brought my vehicle in to minimize repair time. I will definitely be using Service King (jason) for any future repairs!
4/10/2015
Sandra B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job
4/10/2015
Okin K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank. I am very satisfind
4/10/2015
Carri R. VERIFIED CUSTOMER
Vehicle Make : Range Rover
We had great experience and Israel was really great to work with. Our SUV was repaired two days earlier than expected.
4/10/2015
Emmanuel S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service king made my car look brand new!!!
4/10/2015
Jennifer S. VERIFIED CUSTOMER
Vehicle Make : Nissan
The door looks great. You also did a fantastic job of keeping me updated.
4/10/2015
Claudia D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Wonderful service, I was very pleased that I was updated on the repairs of my Nissan every day and the best part my car was fixed very quick. Thank you so much for taking care of my Nissan
4/10/2015
Christopher H. VERIFIED CUSTOMER
Vehicle Make : Ford
Great repair job. Appreciate the level of service from Jason in taking care of my vehicle.
4/10/2015
Earl T. VERIFIED CUSTOMER
Vehicle Make : Scion
Your efforts in completing the repairs to my daughters car in such a short time frame were extraordinary. Eric and the entire team gave 150%. Not only are the repairs perfect, but the time frame to get the car back was exceptional. I can't say enough good things about Eric and the entire crew at the Leander Service King!
4/10/2015
Kimberley T. VERIFIED CUSTOMER
Vehicle Make : Toyota
The entire team was wonderful but Jerod truly went above and beyond. He was in constant communication and actually repaired some scratches the he didn't have to. It was a real pleasure working with him and the whole experience was very comfortable and professional!
4/10/2015
William B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Sandra Williams did a great job handling this repair.
4/10/2015
Roger F. VERIFIED CUSTOMER
Vehicle Make : Honda
Always felt in the loop. People were courteous and helpful
4/10/2015
Mary S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent service... Above and beyond and repair work... Looks like it did when I bought it. I will recommend this service king location to anyone! Thank you bobby and excellent receptionist (sorry don't know her name)!
4/10/2015
Matthew T. VERIFIED CUSTOMER
Vehicle Make : BMW
They moved very quickly and finished ahead of schedule. The car looked fantastic. Everyone was very courteous and kept me well informed. I would definitely take any of my cars there for work again.
4/10/2015
Christopher M. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Carlos at the Irving location did a good job keeping me informed of status and completion.
4/10/2015
Melissa F. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you Nolan for all your help and keeping me updated on fixing our vehicle.
4/10/2015
Patrica R. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very nice and I appreciated the daily status calls.