Service King Corporate

Jason was awesome. He kept me in the loop on everything. My car looks great. There was a part on the interior that was missing. But he promised he would take care of it. Even if it he had to pay for it out of his own pocket. I really liked the way he handled everything.

Everyone was awesome!!

I am very happy with Service King. Your customer service was excellent. My car looks great and you were fast. I would recommend anyone to you for repairs. Thank you!!! 5 stars

Staff was awesome. Fast service. Will be back. Jason is a gentlemen.

Nothing the car was done as promised

Communication regarding the status of my vehicle was great!

I liked that you cleaned everything and swept out the car. nice touch.

Kept me informed, got the job done, answered all questions, good stuff all around.

I REALLY APPRECIATE ALL THE COURTESY, AND KINDNESS OF YOUR TEAM. THE DAILY UPDATES BY TEXT AND CALLS WERE VERY MUCH APPRECIATED. IT TOOK THE GUESSING OUT OF THE GAME. I WAS VERY IMPRESSED WITH THE WORK DONE ON MY CAR, AND THE COMFORTABLE FEELING I FELT WITH DEALING WITH YOUR TEAM. I WOULD RECOMMEND YOUR TEAM TO ALL. I HAVE HAD WORK DONE WITH THE COMPANY BEFORE, AND WOULD DO IT AGAIN. THANK YOU VERY MUCH

Out standing service.

Very nice and accomodating. Great job!

It was a pleasure doing business with you.keep up the good work

They were great

A beautiful job and the car was spotless thank you!

Friendly, courteous, and professional staff sum up the excellent employees. You guys are great!

A damaged car is no fun, but what a great group of professionals you have at Precision Collision! The front office staff and everyone with whom I interacted were courteous, pleasant, helpful and informative. My repaired car looks like it just drove off the show room floor, and was even vaccuumed and detailed when I picked it up. I will highly recommend Precision Collision to all my friends and family. It was truly a pleasure doing business with you!

Matthew was a pleasure to deal with, and went far and above to make sure that I was completely satisfied!

Honest and good at their job

I was really impressed by the service rendered . My car look like brand new and was always being updated by Mr Bruce of every step of the repair. Over all Service King did an excellent job and should keep it up.

Estimated completion time was "Three maybe four days". On day seven I went in at an hour to close to be told that they would not have it ready until the end of day eight. When pushed on the matter, the staff then told me that they would have it ready in an hour. This significant delay forced me to choose between paying an extra 200 for a rental car or begging for rides (as I didn't have an extra 200 to begin with). Now to explain why there was a delay. On day three of the repairs (the previously estimated completion date) I was told that they needed to order brackets to reattach my bumper and that they may be be able to get them in on day four. No explanation was given for the last minute order (we're they forgotten? We're the wrong ones ordered? No answer) at any rate, I was told that this was the final step, that the repairs had been made and that they only needed the brackets to reassemble the car. On day four I was told that the brackets did not come in and that they would be in on the following Monday (day 7) and that the repairs would be done by that afternoon. On that day I was told the brackets had arrived but they were now uncertain that they could complete it that day. Upon arriving at the store on day seven and being told to come back tomorrow, the staff then told me that they could have it done in an hour but that the "paint is still tacky" and needed to be run through the oven. This would indicate that I was lied to when I was told that the repairs had been completed and was only waiting for reassembly. As of day 7, they were still painting the car when they had told me otherwise. Beyond the dishonesty, the price was 50 over estimate, the tail light was not installed correctly and does not work, and the antenna for my radio has somehow snapped off. I am wildly dissatisfied with the service received and I could not regret my decision more. If there was any redeeming factor it was that the staff were very polite and personable, but this is hard to consider when the overall service was so subpar. To be honest I fear that being truthful in this review that the staff may somehow refuse to correct the errors with the tail light and the antenna. I will not be retiring to service king again if future body work is ever needed.