Service King Corporate

They were great. Thanks

My hose from my coolant reservoir was put on backwards. I will return it tomorrow. I now have to miss time from work for this. Very ulset by this.

Doug was very professional and courteous. I would recommend Service King to many of my associates that need car repair. Also, finished my car in record time. Thanks

Thanks for the work !!

I don't know how you could improve it .from the phone call to begin with , to picking up my car after the word , it was completed ,to getting a rental car there and leaving it when I left, all the people wre professional . it was an awesome experience that I gladly don't have to use very often, but in the future I know i know ill be going to cental collision! thanks again Tom

I had no problems and appreciated the prompt work on my car.

Gary Lubbers did a fantastic job through the whole process. He is very knowledgeable and makes you feel like you're in good hands. The shop finished the repairs professionally and on time. They go above and beyond to ensure your satisfaction!

Was impressed with the attention to customer service! Was given several updates a week on the status of my vehicle. Repairs were beautiful! Would use service king again & will recommend to friends!

Great service and car fixed a week before it was scheduled to be done!

Sandra E

Everything was handled professionally with great courtesy. Thank you.

needs to come back there is a problem when you get to higher speeds

Car was done quickly and customer service was very good

You guys are the best. I recommend you all the time, and have been with your through a truck, a Camero and a Jeep...I wouldn't go anywhere else. One suggestion, getting in and out of the "drop off/pick up" area is tight and can be a bit of a frightening proposition...any way you can alleiviate that?

Cynthia made everything so easy. Very friendly and professional.

Great service and personnel!! Thank You. Hazel Kuty

The car looks like the accident never happened. The staff at Gamboa's kept me up to date on the repair process and were totally professional in their dealings with me. They have lived up to their reputation as the best body shop in the Sacramento area.

Robert was great! He was on top of things every step of the way!

Robert from Service King did great. Originally, I had a different rep and was getting frustrated on how long it took to get any updates.

Communication could be improved. Lenny informed me that it was their first time working with USAA and so it took a bit longer than they expected. This information would have been nice to know when I dropped the car off instead of having it be the closing comments from Lenny before I drove away in my finished car. He also did not call with updates like he said he would. I called them and spoke to Dottie who would give me an update, put me on hold so that Lenny could tell me the same thing. The text messages were nice, but provided little information. I think one said something like you're car is almost ready. This tells me nothing since there is no timeline associated with it. Does that mean it is ready the same day? The next day? In three days as was quoted to me after USAA approved the charges? Additionally, Service King dropped the **** on transitions. When I made the drop off appointment with the call center in Chicago, I was told that she could check a box that would allow the car rental company (Enterprise) to know that I would be needing a car that day. First, I found out when I arrived at Enterprise that they open at 8am-- I was given the option to drop my car off at 7am. Had I done that, I would have been stuck until Enterprise opened! Second, Enterprise was not expecting me to rent a car. The checked box on the computer did not work. Lenny also told me on the car ride to Enterprise that they used to have a shuttle, but don't anymore. He then mentioned that they sometimes use client's cars. I noticed that there was 30 miles put on my car from drop off to pick up. Seems like a lot of miles when the car should be having work done on it? The good: They took me to Enterprise to help me get to work quicker. (Just in time for Enterprise to open.) Everyone was friendly on the phone and in person and smiling. This counts for a lot when a person is having their car repaired after an accident.