We are very, very selective on which independent, Class A shops are allowed onto DRSN. These collision repair experts have years of experience working with claims staff on restoring damaged vehicles to their original factory condition in a timely manner while communicating positively with both the customer and claims representatives.
DRSN, is a select group of shops that generally, or specifically meet the needs and perform well for insurance companies, fleet administration, and other claims operations. Our review of shops may include physical inspection, interviews with ownership and management, intelligence gathering, performance records, various reviews, and expert opinion.
This is a very complex industry with a great deal of legal demand upon everyone, even the customer. This results in serious oversight from multiple legal authorities, as well as claims professionals. Additionally, a sort of tightrope is walked by both the claims and shops to best possible repair with the optimum cost for the policy conditions in place, the vehicle safety, and customer budget.
Member shops are professionals that are both mindful of the legal climate, and are simultaneously striving for the highest ethics in caring for their customers, insurance partners, and their individual self-esteem. Technology has been advancing very steadily, and shops are progressive and motivated to have continuous improvement of their work environment and education as vehicles evolve.
In general, demands may be made, and expectations may develop with limited perspective from customers that may result in assumptions that create stress, difficulties, delays, and even hardship. All of this may be easily avoided by the freedom available a customer to just "ask". It is not only "OK", but incumbent upon both the repairer and claims representative to inform, and keep their customer informed on needs, changes, and progress with the repair of the vehicle.
The goal of any repairer, or claims professional, is the completion of a customer's vehicle repair in as expedient, yet reasonable an amount of time as may be humanly possible given the seen, and not immediately seen damage present ( these are called "supplements" or "supplemental damage"). Factors that may influence the speed with which a quality repair may be performed may include, but are not limited to:
The sum of the quality assurance performed to return a customer's vehicle in proper, safe, working order includes:
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Approvals
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which may include supplements (these can easily require additional parts, technical procedures and labor) Approving parties: Claims and/or the customer
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Parts
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how quickly they may be approved, available, are the right part when received, and fit without added labor (at a minimum must meet the conditions of the policy purchased)
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Manufacturer's Specifications
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review for safe procedures (not always readily available and may require subscriber search), and performed by a certified shop as necessary. Manufacturer information is subject to change.
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Administrative/Legal process
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required separately by each insurer, state & federal authority. paperwork, and more paperwork that in itself may be subject to legal and technical review and penalties.
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Inspections
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as the vehicle makes its way through each phase of the repair, inspections are normal in a good shop and perfection is a normal goal. Claims may also come to inspect, and by law, must "reinspect" a certain percentage of repairs performed.
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Discern the difference for superior customer care and a willingness to be an excellent partner with the insurer and customer simultaneousl