History ........
The General began selling insurance in 1963, under the company name Permanent General Agency. Later, the name was changed to Permanent General Assurance Corporation (PGAC), and in 2012, it was announced that Permanent General and all affiliated companies will unify under the one brand name "The General .
Permanent General joins American Family Insurance ....... 
American Family Insurance completed its previously announced acquisition of Nashville, Tennessee-based Permanent General Companies and other subsidiaries of the PGC Holdings Corp.
“Permanent General is a strong, successful company in a fast-growing, profitable market segment,” said Jack Salzwedel, American Family’s chairman and chief executive officer. “As far as we’re concerned, it’s ‘business as usual’ at the Nashville headquarters and the other PGC locations, as they operate with a high degree of autonomy
Permanent General's Certified Rpair Program , Mirrors the program of it's joined company of " American Family Insurance "
When you’re in need of auto repair services, the choice is yours. However, if you have not selected a body shop or glass repair facility, please consider two American Family Insurance programs that save you time and provide a workmanship guarantee.
Certified Repair Program
With American Family's Certified Repair Program (CRP), you select a pre-qualified auto repair facility and we take care of the rest.
What are the benefits of selecting a CRP shop?
Guaranteed
Repairs have a lifetime workmanship guarantee backed by American Family.
Quicker
Because of our direct relationship with these shops, repairs can begin sooner than at non-CRP facilities.
Easier
There's no need for you to get multiple estimates.
Convenient
The bill (minus deductible) is sent directly to American Family.
Reliable
Our CRP shops meet the highest standards for repairs and customer service.
Paying for your repairs out of pocket?
We’ve asked our CRP shops to charge our customers paying out of pocket the same labor rates American Family pays. Ask your claims representative or agent to find a shop near you, or locate one online, and you’ll have peace of mind knowing you’re being charged a fair price.
Note: If you are a body shop interested in participating in the American Family Certified Repair Program, please complete our contact form.
Here's what our customers are saying –
"They were very courteous, professional and told me exactly what to expect. When I picked up the car, it looked as though there were no damages ever done to it. It looks perfect." – Lisa S., Kansas
"How friendly they were. They explained everything that they would do to the car and it was all very high quality work." – Zain R., Illinois
"They were really friendly and they kept me up-to-date on the repair process. They got the job done when they said it would be done." – Eugene M., Missouri
