William B.
Vehicle Make : Mitsubishi
The receptionist was rude every single time I was forced to interact with her - from the day I dropped my vehicle off, to when I called to check on the status, to the day I was finally able to pick it up. The lack of customer service and professional demeanor was truly appalling.
The contact for my actual repairs was friendly and all, but he was terrible at keeping me in the loop about the progress of my car. I had to reach out to him at least four times in order to get a time estimate.
On top of that, my car was there for over a week being repaired (for a minor fender bender). The timeline was a bit long, but, honestly, I am much more annoyed with the lack of communication. If someone had kept me in the loop, I would be much more understanding.
I plan to tell my insurance company who recommended me to you that they should not continue to do so.
Cynthia D.
Vehicle Make : Mazda
Dave did a GREAT job of keeping me informed as to what was going on with my car and when I could expect the repairs to be completed. The person at the front desk was the most enthusiastic person I have ever seen in her job and was very confident in telling folks that ABC Nissan Collision Center can fix anything!
Patti S.
Vehicle Make : Subaru
ABC Collision went above & beyond. There was a mistake, but it was more than made right. Both Jason & Marvin were outstanding to work with. I definitely would recommend ABC Collision to anyone needing repair wor done.
Yolanda &.
Vehicle Make : Hyundai
The entire staff at ABC Nissan was excellent, I really want to thank Keith Green for all of his assistance with my vehicle. Keith was EXCELLENT to work with. Kept all of his commitments,with updates, and returned phone calls. Keith was FANTASTIC
Angela W.
Vehicle Make : Infiniti
The car was not ready when promised...need to take it back when the part comes in.
Rebecca H.
Vehicle Make : Volkswagen
Keith and all of the ladies in the office were so awesome for the entire time my car was there being repaired! they made sure that I was ok and were always honest and very friendly whenever I was there!
Doreen C.
Vehicle Make : Ford
What great service we had.this was such a stress free experience. I knew exactly what was going on in the entire process.we were so happy even returning our rental vehicle on the premises. My husband and I will recommend your company to all our friends.thank you for such a stress free experience.
Christopher C.
Vehicle Make : GMC
Scott was great, we've had him before with my wife's vehicle and could not ask for more. Top notch service.
Clair R.
Vehicle Make : Dodge
prep work was lazy with no attention to detail. paid an extra 1000.00 dollars of hard earned money for extra work, in hind sight it was a complete waste of money. marvin was great so was mary in your front office, but they dont do the work do they?
Elizabeth K.
Vehicle Make : Nissan
Marvin was wonderful. Thank you for communicating well with me as well as locating something in my car when I was panicked that I lost it.
Megan L.
Vehicle Make : Hyundai
The process was incredibly easy. It was convenient to pick up the rental car onsite. Staff was helpful and courteous. Lynn was WONDERFUL and kept me updated throughout as to the status of my car. Would highly recommend this collision center to others.
Ameila L.
Vehicle Make : Chevrolet
Keith was very helpful, kept me up to date on the status of my vehicle. I informed him that I was going to be at a family reunion for a few days and he respected that time by not contacting me which I really appreciated. That is awesome customer service. I will certainly recommend you to friends.
Rachelle J.
Vehicle Make : Nissan
Repairs were done quickly and the car looks perfect. Everyone I dealt with was very polite and helpful.
Annetta P.
Vehicle Make : Toyota
I appreciated working with Keith Green who provided excellence customer service. Very professional and wonderful representative for ABC.
Mary M.
Vehicle Make : Toyota
Daily updates were given on the vehicle's status. Thank you Dave! You are amazing. The process & vehicle presentation for final pick-up rates a 10+ (ten plus)!!! Thank you ABC Nissan. Sincerely, Mary
Daniel T.
Vehicle Make : Mazda
The gentleman (Jerry?) who helped me was accurate with his initial assessment to within a few dollars (and this before he even verified component prices.) He was transparent from the outset about the possibility of contingent charges as the shop got deeper into the work. He kept me periodically updated on progress. And schedule-wise, he delivered nearly a full week before I was expecting the car back. It was a thoroughly professional encounter.
Yvonne C.
Vehicle Make : Ford
Your service was excellent
Luz M.
Vehicle Make : Toyota
Great service
Eva L.
Vehicle Make : Honda
I am very impressed with the quality of work, repair and professional courtesy I have received. I have referred several people because of the excellent service I have received. Thank you. Michael Leyva
Hugo V.
Vehicle Make : Ford
Everyone was courteous, helpful and the repair work was more than satisfactory. Not much more that I can add.
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