Trophy Nissan Collision Center

Excellent-Dustin was outstanding!!!

The service was horrible and has been a complete hassle. Issue after issue, a different story everytime I talked to someone. This has been going on for a almost 2 months and I still dont have my car. On a scale of ****-10 I give Trophy a -****. Horrible customer service and mechanical service!!

Robert Fleming could not have been more helpful. I was kept informed through the whole process and he took the time to answer every question I had.

My advisor kept me informed with the process and they did a good job on my car repairs!

Dustin was continually updating me. This put me at ease. I appreciated his calls, professionalism and great customer service. You are lucky to have such a wonderful employee. The collision department did an excellent job. I am a Trophy Nissan customer for life. Thanks and keep up the good work!!

Always great service when I come to trophy Nissan

Yesenia did an awesome job. She kept me updated all the time and was available for any questions or concerns I had.

Prefect

Everything was and done in a timely manner will use them again if needed. Thanks to everyone involved

Dustin was great!

Everyone was very efficient and friendly and my car was ready when promised.

Very well 100

Repaired it n a reasonable time

They kept in touch with me and notified me every other day on the status of my vehicle repairs and made it so easy. Just dropped my car off and they took care of everything. My vehicle was even fixed a week before the promise date.

Trophy's repair team was excellent. The turn around time couldn't have been better. The employees who helped set everything up for me were remarkably efficient and conscientious. The only problem I had was with Enterprise Car Rental Agency which offices in Trophy's building and handles the customers referred through Trophy to insurance company I dealt with. There was a definite disconnect between Enterprise and Trophy and Farmers Insurance, which handled my claim. Enterprise could never find the information they needed at the time it was needed. The one person who worked for Enterprise was overwhelmed with telephone calls both times I was there, making it impossible to carry on a conversation with her and give her any information. Additionally, she would never accept the information Trophy's agents attempted to give her. The experience I had with Enterprise Rental left me frustrated and uninformed and I feel they are ill equipped to handle the business they have and are not good representatives for Trophy Collision Center clientele. My experience dealing with Trophy was above satisfactory. My experience dealing with Enterprise was beyond frustrating!

I loved the daily up-dates that were sent, made me feel like first rate attention was given. I would show the messages to my family and they were empresses also. They would have to call each day about their car and try to track down then one who had the answers that day Thanks again for making my back-up accident as pain free as possible ! Kathy

Jessie my experience absolutely wonderful

I'm really pleased with the work they did on my truck!!! JOB WELL DONE

I like how it looks my car

Austin & Lee Ann (front desk) were great! Over the top customer service all 3 times I came into shop. I give them a 12 out of 10!