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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 633 reviews 77%
4 star 128 reviews 16%
3 star 13 reviews 2%
2 star 18 reviews 2%
1 star 26 reviews 3%
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(All Vehicle Makes)
Scott F.
Vehicle Make : Nissan
5 out of 5
3/15/2016
Yesenia went above and beyond to explain and kept us update about and firing entire process. Thank you for great Customer Service!
Rafael C.
Vehicle Make : Infiniti
5 out of 5
3/13/2016
Thanks for the first class service I received at your facility your team did a great job.my infinity 37 looks perfect. Thanks for your hard work.
Lewis T.
Vehicle Make : Toyota
5 out of 5
3/12/2016
Excellent Service! Vehicle ready on time as promised. Collision Staff deserve a "raise"! :-) Thanks, Lewis T
Maria J.
Vehicle Make : Nissan
1 out of 5
3/12/2016
the repair was of poor quality the new pieces in poor condition
Ashley W.
Vehicle Make : Chevrolet
5 out of 5
3/12/2016
From the meet and great, to the updates while waiting, to the send of, the communication was great. Everyone was well spoken and had great manners. You made us feel comfortable and were easy to do business with. Thank you
Ken K.
Vehicle Make : Nissan
5 out of 5
3/11/2016
Very courteous and helpful employees.
Sharonda B.
Vehicle Make : Honda
1 out of 5
3/10/2016
The original completion date was pushed back and pushed back and pushed back. I had to call to follow up on the car as well as stop by. When I finally picked up the car on Saturday morning, the knob to my radio was missing, the paint job on the bumper on the driver side was not neat. The service advisor took pictures of my concerns and stated that a notation would be made. I was to be contacted by Jesse the rep for MetLife. It has been 3 days and there has been no contact made by anyone from Trophy Collision Center. I was set to have another vehicle repaired by Trophy Collision Center, I will be having my insurance to cancel the check and send me to another repair place.
Samkutty K.
Vehicle Make : Nissan
4 out of 5
3/10/2016
After a horrible experience with Chuck, Yesenia took care of things exactly how they should have been from the beginning. She definitely deserves to be rewarded.
Amy M.
Vehicle Make : Nissan
5 out of 5
3/10/2016
Yesenia Paz was a great advisor and got the car back to me a day earlier than I expected!
Roger R.
Vehicle Make : Nissan
2 out of 5
3/7/2016
I received a call two days PRIOR to my completion date that it was ready only to find out that I am driving it and STILL have to take it back, this will be twice taking it back, due to the poor follow up of inspecting it to competition . Totally disappointed again due to the fact that I am now having to leave work and cancel appointments because of the lack of workmanship done to my vehicle.
Lakisha C.
Vehicle Make : Nissan
5 out of 5
3/2/2016
Jesse my technician and LeAnn were AWESOME. Very professional and courteous!
Rebecca M.
Vehicle Make : Nissan
5 out of 5
3/2/2016
My car looks great, and the personnel went out of there were very helpful!
Sakina G.
Vehicle Make : Nissan
5 out of 5
3/1/2016
Professional and always informative.
. B.
Vehicle Make : Infiniti
5 out of 5
2/27/2016
Dustin Abbot was my service rep. He did an excellent job and made me feel very comfortable. He went above and beyond to make sure my car was perfect. Thanks for the great service.
Blanca M.
Vehicle Make : Nissan
5 out of 5
2/26/2016
Everything was great!
Jeffrey M.
Vehicle Make : GMC
5 out of 5
2/25/2016
Dustin was fabulous in handling my car. Everything was great...ready before time and looks just like new. I hope not to see you again but if I have an accident I'll be back. Thank you! Holly
Ben W.
Vehicle Make : Nissan
5 out of 5
2/24/2016
Everything looks good! Great job!
Jose E.
Vehicle Make : Nissan
5 out of 5
2/23/2016
Really fast and really nice job
Ramon L.
Vehicle Make : Nissan
4 out of 5
2/21/2016
Is god the worker
Jessica M.
Vehicle Make : Nissan
5 out of 5
2/20/2016
Keep up the good work and customer service.

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