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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 510 reviews 78%
4 star 101 reviews 15%
3 star 12 reviews 2%
2 star 12 reviews 2%
1 star 21 reviews 3%
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(All Vehicle Makes)
Patricia L.
Vehicle Make : Cadillac
2 out of 5
6/4/2016
First of all I called ahead and I admit it was short notice. However, u would have thought I drove up n a KIA or something. And after driving all around Dallas I got my car 2 the right location !! My other car is Benz and this would never happen w them!! I have buyers regret !! Thank you for Chris @ the body shop and for Paul @ asst mgrr n Frisco. I still feel uncomfortable about owning a Cadillac and not just buying a smaller BENZ.!! ????????
Farzana T.
Vehicle Make : Dodge
5 out of 5
6/4/2016
Great job you guys again!!!
William S.
Vehicle Make : Mazda
5 out of 5
6/4/2016
Great service! Thanks for everything!
Anna S.
Vehicle Make : Infiniti
1 out of 5
6/4/2016
My car was damaged and then I ended up having to pay out of pocket for your staff's negligence
Michael M.
Vehicle Make : Acura
2 out of 5
6/3/2016
mostly satisfied...yes. complete;y satisfied...no. At this point I wouldn't say there is really much that can be done. Initially, there was some communication lag. It improved as time went. The repairs were completed as indicated, and maybe even a little earlier than expected. The repair quality looks great at this time. No issues there. There was a lot of dust that made its way in the vehicle, which was mostly cleaned up but still exists in some crevices and on some surfaces.
Leslie S.
Vehicle Make : Infiniti
5 out of 5
6/2/2016
Larry provided me with excellent service. The car was completed before the date promised. Alexandra was very helpful too. I would highly recommend to friends.
Paul Z.
Vehicle Make : Nissan
5 out of 5
6/1/2016
Everything was great, the car looks brand new!
Patrina O.
Vehicle Make : Infiniti
2 out of 5
5/31/2016
There is no need to call. I spoke with someone about my issues. I just feel like the advisors should keep in contact with their customers about the process and repairs on their car. My car was there four days short of a month and I received two text about my car when I called numerous times to get updates and left messages. I understand they are busy but some time should be spent communicating with your customer about their vehicle they are entrusting you with.
Margaret S.
Vehicle Make : Cadillac
5 out of 5
5/27/2016
Larry was my ho to man and he was very helpful and nice . He kept me up to date on my car .
Alexis E.
Vehicle Make : Infiniti
5 out of 5
5/26/2016
Larry, the manager was professional in everyway. My car couldn't be in a better hand. Thank you Larry!
Debra W.
Vehicle Make : Infiniti
4 out of 5
5/25/2016
My car was repaired in an expedient matter and it looks great!
Evelyn A.
Vehicle Make : Cadillac
5 out of 5
5/23/2016
Everything was great and done in a very timely manner! Thanks for everything!
William P.
Vehicle Make : Cadillac
3 out of 5
5/21/2016
I trust Ralph and Crest. They have not let me down
Julie T.
Vehicle Make : Cadillac
5 out of 5
5/21/2016
Larry was very nice, sweet and helpful. I especially loved how clean my car was when I picked it up!!!
Kimberly R.
Vehicle Make : Cadillac
4 out of 5
5/19/2016
Larry, Alex and Derek were great, I was kept up to date on the status of the repairs, had some minor things that needed to be corrected and all items were corrected and I appreciate the effort that went into making sure my experience was great.
Germaine B.
Vehicle Make : Lexus
5 out of 5
5/19/2016
It was a very satisfied experience..
Albert D.
Vehicle Make : Cadillac
5 out of 5
5/17/2016
Larry did a great job in informing me of the entire process . They did a great job
Veronica B.
Vehicle Make : Toyota
5 out of 5
5/17/2016
Great job! Larry was awesome to work with!
Edward E.
Vehicle Make : Infiniti
5 out of 5
5/16/2016
Thank you souch!
Teresa C.
Vehicle Make : Hyundai
4 out of 5
5/15/2016
Larry is great at what he does and he assured me that my repair process would not take too long. Well I have to hand it you guys, my car was ready sooner than expected. If ever again I am in need of collision repair, Crest will be my first choice.

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