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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 435 reviews 75%
4 star 103 reviews 18%
3 star 14 reviews 2%
2 star 11 reviews 2%
1 star 17 reviews 3%
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(All Vehicle Makes)
Dan A.
Vehicle Make : Cadillac
4 out of 5
5/3/2018
Brian **** is the best manager ever!!!
Jake D.
Vehicle Make : Nissan
5 out of 5
5/1/2018
Excellent Service!
Paul H.
Vehicle Make : Mini Cooper
4 out of 5
4/26/2018
I want to give major kudos to Jason Gapen, who worked tirelessly to get my Mini Cooper back into shape. The passenger side door was a mess, and he not only got it back in perfect condition (all new door, fixed window tint, etc.), he went on a huge search to find the now-discontinued striping for my car (2013 Hyde Park edition). He could have said, "Sorry, it's not available" and just made do with whatever was closest to the original. But he somehow tracked down a source for the original striping and it is now on its way from England. (I'll have it in the next 3-4 weeks). Amazing! Jason has a wonderful personality and was so easy to deal with. And he has a true passion for what he does. It's so rare to see someone who takes such pride in his work, and he deserves extra recognition for his exceptional level of craftsmanship and customer care. Thanks to all your team for a great experience! Mary Hughes
Danny B.
Vehicle Make : Jeep
5 out of 5
4/20/2018
The total experience was excellent. From the person who did the initial estimate through the entire process, I was very impressed. I especially appreciated the frequent updates. Overall, everyone I encountered was terrific. Thanks for doing a great job on the repair!
Mitch K.
Vehicle Make : Dodge
5 out of 5
4/10/2018
Great job by your entire team. Special thanks to Steve Wilkins for handling the repairs from start to finish professionally and without any problems. Very thorough, courteous and always in contact with me on how the progress was going on the repairs. Thanks again for a job well done????
James M.
Vehicle Make : Chevrolet
5 out of 5
4/9/2018
Bryan was very professional and very responsive. He went above and beyond.
David F.
Vehicle Make : Cadillac
4 out of 5
4/6/2018
Our service advisor Brian, was extremely helpful. The job was completed ahead of schedule and the end result far exceeded our expectations. This is our second time using your services, and we’ve never been disappointed. Thank you !
Linda M.
Vehicle Make : Kia
5 out of 5
4/5/2018
Staff very helpful and kept us informed. Completed ahead of schedule.
Catherine S.
Vehicle Make : GMC
4 out of 5
4/3/2018
Front the time I walked in the door Bryan Kerns was there and never let me wonder what was going on, he followed up with me daily.
Bruce N.
Vehicle Make : Nissan
5 out of 5
4/3/2018
Jason was responsive and great to work with.
Atanu M.
Vehicle Make : Nissan
5 out of 5
3/30/2018
Kept me updated along the way. Having Enterprise car rental in the facility is a big plus.
Hazel L.
Vehicle Make : Toyota
5 out of 5
3/22/2018
Very professional and fast and efficient.
John H.
Vehicle Make : Chevrolet
5 out of 5
3/22/2018
Excellent work
Leon I.
Vehicle Make : Toyota
5 out of 5
3/18/2018
Excellent service.
John F.
Vehicle Make : Lexus
5 out of 5
3/18/2018
Great team at Van. Enjoyed working with Jim!
Steve C.
Vehicle Make : Toyota
5 out of 5
3/18/2018
Jason was great. Easy to work with
Bob S.
Vehicle Make : Chevrolet
5 out of 5
2/24/2018
Everything that was promised was done. Thank you Taylor and staff.
Kenneth W.
Vehicle Make : Chrysler
5 out of 5
2/16/2018
Offer better coffee in your waiting room (including a dairy product). Other than that, it was great. However, you do need to remember that some people are going to be in that waiting area for a while. I was there for an hour, which wasn't so bad and showed your efficiency in getting the work done, but I could have gone for a better cup of joe.
Terry B.
Vehicle Make : Hyundai
5 out of 5
2/2/2018
Kyle was very good to work with. He kept me up-to-date on the progress of the repair to my vehicle. Overall, my experience with Van was very good.
Connie G.
Vehicle Make : Toyota
5 out of 5
1/28/2018
I had such a positive experience and thank Kyle for his excellent communication and attention to customer service. I would have liked to have had my car back in the initial 5 days estimate time but I am very pleased with the work.

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