Camelback Collision Center

Greta job

Outstanding team! Very organized and efficient.

If I had to sum up the entire experience in just a couple of words it would have to be: Fraudulent and Incompetent. From the start it was plagued with issues that, looking back now, were red flags. The estimator I met with provided an initial estimate to straighten the rear bumper of my truck, she then followed up with a revised estimate before my truck was even in the shop that was considerably higher. They tried to get the truck in the shop before the parts were in. So I waited a week for the parts to get it. Which is excessive, it's a GM truck, parts are readily available. When I dropped the truck off it only took them a day or two to send a third and higher estimate for the repair. I called regularly to get an update on the repair. Each time I was sent to voicemail and never received a call back. I had to visit the shop personally to get an answer. Even then they couldn’t tell me how long it would take, because they were waiting on parts. Parts that they said they had received a week ago. Four full weeks went by before they called and told me the truck was ready to be picked up. Upon my arrival the newly painted bumper was installed at such a bad angle that it was in contact with the bed on both sides and dramatically sloped back. After I pointed it out they agreed to get it corrected. The misaligned bumper that was the repair job was still miss alighted after nearly 5 weeks. The next day I returned to pick up the truck. I took it as it was, because it was clear at this point that they were entirely incapable of doing anything correctly. The bumper covers were poorly cut (for no reason) and installed that way. The class 4 tow hitch was no longer bolted to the bumper - limiting the tow and tongue weights to dangerous levels. One of the rear lights was installed upside-down. And the overall fit and finish was embarrassing. Knowing it was absurdly poor craftsmanship, I was bribed with a free oil change in exchange for a good online review. Why on earth would I trust them to do any mechanic service work when they can’t even manage cosmetic repair?

David is excellent. He explained everything and kept me very informed throughout the process. EXCELLENT

Amazing, professional team from the moment I walked in. Couldn’t have been more pleased with the service and repairs.

Really nice customer friendly people

Very efficient and professional in every aspect.

I really appreciate being accommodated due to the fact I live 3 hours away! You guys rock.

Good communication

The front seats are dirty, there’s water in the tail light, there’s a raised are on the top of the dashboard

Very professional and friendly staff 10 rating

Great people, kept me informed of work and easy to deal with.

Thanks Rob for great CS! Go Bulldogs!

They repaired my car was fast, looked very good & nice as new

Great service Great customer service

I’m very satisfied with the work you guys have done for me. I will recommend my friends and relatives to get repaire their vehicles from you guys. Thank You for your awesome service.

The reception was super nice and helpful and my advisor Moriah was awesome and made sure to keep my updated. The repair looks really good and I was grateful they made my car look so clean.

Possibly updating your text system so the text are more updated and current

They did a great job on my truck. David Walters was professional and had customers best interest in mind. Everyone was friendly.

Rob was awesome in his communication with me. the text message alerts were convenient and reassuring. overall it was a wonderful experience!!