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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 586 reviews 78%
4 star 135 reviews 18%
3 star 9 reviews 1%
2 star 5 reviews 1%
1 star 20 reviews 3%
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(All Vehicle Makes)
Jason S.
Vehicle Make : Dodge
5 out of 5
1/14/2017
Looks good
Frances L.
Vehicle Make : Toyota
5 out of 5
1/12/2017
My experience was great. The people are friendly and helpful. I liked getting a daily update.The bodywork is perfect and it was a huge plus having my car so clean inside and out when I got it back!
Britten E.
Vehicle Make : Ford
4 out of 5
1/12/2017
The staff in general was extremely friendly. Billy was absolutely great to work with. The email updates provided a good barometer of the work flow. Billy's additional voicemails made it really good not to need to initiate calls to find out where my truck was. My neighbor Lynn Broyles did a great job recommending you all!
Amanda R.
Vehicle Make : Ford
5 out of 5
1/12/2017
Billy was great to work with!
Darell I.
Vehicle Make : Ford
5 out of 5
1/12/2017
It looks like when it arrived from Ford in new condition. Fantastic color match and body panel alignment. Thank you very much.
Samuel J.
Vehicle Make : Ford
5 out of 5
1/12/2017
Really great job really good people Thanks again keep up the good work
Delorian B.
Vehicle Make : Ford
5 out of 5
1/10/2017
I was very pleased with the service that I received. It took less time to repair my car at Town East Ford Collision then it does other repair shops. Not only was my car repaired but the inside was cleaned and vacuumed as well. I was very pleased with the service and would recommend or return to this location in the future.
Jeremiah D.
Vehicle Make : Hyundai
1 out of 5
1/8/2017
There is a sensor that must not have been connected properly as the smart hate feature is no longer working. I will be contacting the shop about correcting it.
Jose E.
Vehicle Make : Ford
5 out of 5
1/7/2017
Y'all did a wonderful job on my vehicle
Robert P.
Vehicle Make : Subaru
5 out of 5
1/5/2017
Excellent team. David is the best.
Laura C.
Vehicle Make : Ford
5 out of 5
1/3/2017
Very professional and timely. My car was finished earlier than originally promised and they were in contact with me every step of the way to let me know how things were going. I appreciate everyone for their help and great job on my car!
Daniel W.
Vehicle Make : Mazda
5 out of 5
1/2/2017
This is the third vehicle I have brought to you shop for repair and I am extremely satisfied with the results. I will keep coming back. FYI, none of my vehicles are Ford's and that is why I find your shop so amazing! Thanks, Daniel O. Whalen
Melanie B.
Vehicle Make : Nissan
1 out of 5
12/31/2016
Thanks for the repairs! Besides some big globs black goo on the hood of my car near the headlight that was replaced and the person who went apeshit with the squares of the worst smell on the planet, my car looks pretty good from what I could tell. The 8 squares of disgusting smelly whatever it was should have not been in my car. It was so overpowering that I ended up with a migrain and a nose bleed. I am not sure if I found them all and threw them out yet, but so far I have tossed out 8 of the nasty things. I cannot get rid of that God awful smell! Note: some people are extremely sensitive or allergic. Maybe asking first would be better.
Patrick S.
Vehicle Make : Dodge
5 out of 5
12/31/2016
David went above and beyond. Excellent customer service !!
Gustavo M.
Vehicle Make : Dodge
5 out of 5
12/31/2016
Better customer service could not be duplicated. The staff at Town East Body Shop were extremely helpful in completing the repairs on my vehicle in a timely manner. I'm a grateful customer. Thank you
Rick V.
Vehicle Make : Ford
5 out of 5
12/30/2016
Got my truck back within the time, I was told. while I had my rental was very happy with the service. and how my estimator Zach Preddy kept me up to date on the progress of my F-150. Thank you.
Dawn W.
Vehicle Make : Chevrolet
5 out of 5
12/29/2016
Great job with the over all work done on the car paint is great and it's running good thank u for everything
Daniel A.
Vehicle Make : Volkswagen
5 out of 5
12/24/2016
Zach and Kevin did a great job with everything. The girls at the front counter were very friendly and helpful
Kathryn G.
Vehicle Make : Chevrolet
5 out of 5
12/24/2016
Great communication and timely service
David S.
Vehicle Make : Ford
5 out of 5
12/23/2016
Awesome job.it was great having e-mail updates

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