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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 586 reviews 78%
4 star 135 reviews 18%
3 star 9 reviews 1%
2 star 5 reviews 1%
1 star 20 reviews 3%
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(All Vehicle Makes)
Janeen S.
Vehicle Make : Kia
5 out of 5
6/18/2016
Town East Ford did an excellent job in my vehicle looks like new I love it and appreciate the time and effort
Gabby G.
Vehicle Make : Nissan
1 out of 5
6/17/2016
The text message I received sais my car would be ready one day and they call and tell me different if they are going to have the texts sending out they should have the same day and then I told them I couldn't come in the middle of the day and still gave me the middle of the day I won't be going back until I know it's better then the time I went..
Sabrina D.
Vehicle Make : Chevrolet
4 out of 5
6/16/2016
TownEast Ford did a great job. They had my truck ready in 3 days & I believe that they go above & beyond when it comes 2 body work & they have great customer service
Frank V.
Vehicle Make : Ford
4 out of 5
6/16/2016
Top Notch Crew Shane was incedible
Don M.
Vehicle Make : Lexus
2 out of 5
6/15/2016
q
Camille P.
Vehicle Make : Hyundai
5 out of 5
6/15/2016
Very informative and knowledgeable. They answered all my questions in a friendly and professional manner. Great Job.
David G.
Vehicle Make : Toyota
5 out of 5
6/14/2016
Thank you so much for going above and beyond on my car. I know it's a busy time for y'all and I appreciate y'all fitting me in!
Dwayne E.
Vehicle Make : Dodge
5 out of 5
6/11/2016
Thanks to Dave and the whole Town East team for a job well done in the collision department
Julia J.
Vehicle Make : Ford
4 out of 5
6/10/2016
As long as you have Billy I'll keep coming. He is the best.
Bennie M.
Vehicle Make : Ford
4 out of 5
6/9/2016
The exterior of that truck has not looked that good since it was new. I'm truly impressed.
Nicholas T.
Vehicle Make : Mazda
5 out of 5
6/8/2016
Amazing staff and amazing work
Alyssa B.
Vehicle Make : Chevrolet
4 out of 5
6/4/2016
I was really worried about the paint not matching on my car since it's a rare color but it looks perfect. Like its brand new.
Jeffrey G.
Vehicle Make : Toyota
5 out of 5
6/4/2016
I had great service at Town East Collision Center. Billy **** was very polite and knew exactly what he was doing. Thank you guys for making my car new again.
Ali .
Vehicle Make : Ford
5 out of 5
6/4/2016
Professional grade
Jonelle C.
Vehicle Make : Ford
1 out of 5
6/4/2016
I'm bringing my car back later this week. It has multiple dings&dents left on it while in Town East Collision Center. There are cigarette ashes in my trunk and my passenger seat, red scuff marks on my bumper and over spray of grey paint on passenger door. Several of these items were buffed up by Zach and his crew today but the 2 new red dents on my bumper need further attention and I was asked to bring my car back. I was given several reasons of how "those must have been there before" "that is just red rubs from our air hose". I took multiple pics of my car before I dropped it off, those marks were not there. Very frustrating that we as customers usually owe lots of money on our cars still, to get the car back with more damages than it had originally really ****. It was the whole reason I chose a dealership over other collision centers.
Debra H.
Vehicle Make : Ford
5 out of 5
6/4/2016
Everyone was pleasant to work with and professional. I appreciate that.
Samantha S.
Vehicle Make : Ford
5 out of 5
6/3/2016
Town east ford did a excellent job of keeping me up to date on my repairs and did the repairs in a fast time will use them again
**** B.
Vehicle Make : Ford
4 out of 5
6/1/2016
I liked the fact I was greeted the minute I walked in the door. Your receptionist is very good. I also liked the that the truck was clean inside and out when Zach brought it out. I expected a light, once over wash on the outside. Give your wash guy a raise.
Ethel F.
Vehicle Make : Honda
5 out of 5
5/28/2016
All staff members who assisted with the processing of our repair were courteous, professional, friendly.
Casey S.
Vehicle Make : Dodge
5 out of 5
5/28/2016
Billy always takes great care of his customers. We have used this body shop for years. The repairs are done perfectly.

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