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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 391 reviews 89%
4 star 17 reviews 4%
3 star 12 reviews 3%
2 star 9 reviews 2%
1 star 12 reviews 3%
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(All Vehicle Makes)
David G.
Vehicle Make : BMW
5 out of 5
7/30/2016
I enjoyed the status update texts. Also I didn't plan on having my car back before the weekend but it was finished on Friday! Thanks Emerald Coast Collision Repair!
Melissa B.
Vehicle Make : Hyundai
5 out of 5
7/27/2016
Did an excellent job on my son's car.
Donald N.
Vehicle Make : GMC
5 out of 5
7/23/2016
Great service
Donald H.
Vehicle Make : Honda
5 out of 5
7/21/2016
Chuck was very friendly and helpful. The office is so clean. You guys are so quick and efficient! The van looks great, and thank you so much for clean the inside and outside of the car; you didn't have to do that! Thank you for making this a painless and wonderful experience!
Stephan M.
Vehicle Make : Mercedes
5 out of 5
7/15/2016
Well done. Thank you for your expertise and professionalism.
Jeremy G.
Vehicle Make : Jaguar
3 out of 5
7/13/2016
Judge better when repairs will be done. 5 days is a difference and cost to people in rentals.
James M.
Vehicle Make : BMW
5 out of 5
7/8/2016
Chuck Rowland was exceptionally helpful in the transaction....a true and courteous professional.
Christina M.
Vehicle Make : Ford
5 out of 5
6/29/2016
Staff was very friendly and helpful. I've had two repairs and neither were finished on time, but the text/email notifications were very helpful.
Sean M.
Vehicle Make : Mercedes
1 out of 5
6/24/2016
The vehicle was improperly repaired. The front bumper had holes to large for the side marker lights so the shop decided just to use a chunk of double sided tape around the sides of the markers and not even make me aware of it. Now I have to wait another week for them to attempt to fix their mistake.
Christopher H.
Vehicle Make : Toyota
5 out of 5
6/18/2016
Great work!!!
Mark K.
Vehicle Make : Nissan
5 out of 5
6/7/2016
My appraiser Chuck was great, very informative and kept me updated during the process. Thank you!
Peggy P.
Vehicle Make : Hyundai
5 out of 5
6/7/2016
Gary was amazing to work with. He was very professional and understood my concerns with my mother's car. He kept me informed through the process. Excellent customer service from him. If you have a customer service award, I nominate Gary! Sincerely, Dalicia Hunter
Rebecca S.
Vehicle Make : Mazda
5 out of 5
6/4/2016
Great staff, excellent repair work, timely fashion!
Robert G.
Vehicle Make : BMW
5 out of 5
6/4/2016
Great, professional work.
Christina M.
Vehicle Make : Ford
5 out of 5
6/3/2016
The staff was wonderful at clearing up my questions and clearing up the mistakes I made regarding my claim. Very professional and competent. The text service was a nice addition.
Herman H.
Vehicle Make : Ford
5 out of 5
5/15/2016
My truck is looking great. Gary and in fact all the people were a pleasure to deal with.
Kimberly S.
Vehicle Make : Honda
3 out of 5
5/14/2016
I will be completely satisfied when my tire monitoring light reset by ECC. Chuck provided outstanding customer service and my car looks great. As soon as this small issue is resolved, I will be 100 percent satisfied!
Melissa H.
Vehicle Make : Mercedes
5 out of 5
5/11/2016
Completed ahead of schedule.
Wayne N.
Vehicle Make : Jeep
3 out of 5
5/10/2016
It was fixed. But initially a piece was not tight and would have caused a rattle. Owner personally made adjustments to tighten the part.
Frank B.
Vehicle Make : Audi
5 out of 5
5/6/2016
Great service

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