Service King Clear Lake

Everyone was exceptionally nice from the moment we entered the door until we left on both days thank you

While it did take several months for the repairs to be completed, due to several replacement doors arriving to your shop damaged, I really appreciate the integrity of my repair person and making sure the door used was in good condition. I prefer a quality repair rather then a shorter quantity of time. Thank you for doing the "right thing".

Thank you so much u guys r great

Took 2 weeks to finish, when I pick up it was not a good experience. I had to identify missing clips on a piece that wasn't held in place properly, there was also a chip on the paint on the replaced part, what looked like overspray on the badge and tire on the fender and it wasn't very clean - liked like they only washed the parts that they repaired. The inside looked like a quick vacuum and wipe with minimal effort. The guy I talked to told me that the stuff on the badge and tire was from buffing and scraped some off with his fingernail "see!" With no offer to clean or correct it. He told me that the chip was in a different spot from where the impact was and that Geico wouldn't pay for that. After pressing he suggested I contact Geico. He did eventually take the truck back in the shop and replace the missing clips, and told me that a piece was missing from my part that had been repaired so there was nowhere for the clip to go, but they found a way to secure it. Why didn't the shop ask Geico to replace the whole part, and why did I have to be the one to identify the issue. I now have to call Geico and hope they will make it right. The guy wasn't trying to be rude, but is not who I would have interfacing with customers - he either has no training, no people skills, or truly doesn't care. Now compare a similar repair I had done a year ago to my wife's vehicle at Caliber Collision, about a mile from your shop. Dropped off Monday, ready Friday. Everything perfect, but their person reviewed quickly with me every part that was repaired/replaced. Vehicle was much cleaner than when I dropped it off, inside and out. Very positive attitude. I did this claim through Service King because Geico was on site. Big mistake so far. Now will service King make it right? We will soon see.

You are doing an excellent job and I'm very satisfied with your works. Thank you so much for the good works of my car.

We both feel Jason went above and beyond in every aspect of the process. We are completely satisfied with all repairs and the way we were treated as valued customers. We will highly recommend this Service King.

Discussed door issues with repair tech, coming back to have issues resolved.

Everyone was very kind - y'all and Enterprise together made it easy for me! Jennifer was so nice and although I hope I never have to do all of that again, I'll pick Service King!!' Thank you so much!!

Jason white provided excellent customer service and assured everything was taken care of.

I have several issues that needs to be taken care of on my vehicle. The people that I needed to speak with at Service King were off for the weekend so I have to wait until Monday before I speak with them. Service King do not produce quality work. Highly dissatisfied!!

Jason did a tremendous job!

Job well done. I can't ask for any better service.

Everyone was so professional and explained everything to me. From start to end

I waited 3 weeks to get my car in for service - brought my car in on July 20th - was told its a 3 day job - however, was told my car would be ready on July 27th - my car was ready for pickup on August 6!!! I'm a sales person who depends on my car and it's features / although I had a rental - which my insurance company provided which I pay for with premiums - it was a considerable inconvenience as well as additional expense.

Repairs took almost twice as long as originally quoted. 30 days in the shop, being told for two weeks "it'll be ready tomorrow".

Reno provided excellent customer service. She kept me up to date and knew I had to leave out of town so she understood the time sensitivity.

I'm extremely satisfied with the service your team provided. Thank you so much!

I was very pleased with the work that Service King did on my car. My car was even returned quicker than started. The only problem was that I had dirt marks/shoe prints on my floorboard carpet on the driver side and you can see where someone had their feet all over my interior panel. Thats the only complaint. I didn't expect my car to be clean on the outside, but I would have liked my car still detailed in the inside like I dropped it off.

I was kept up to date on what was going on with my car at all times. I was very happy with that.

Very happy....done in a timely manner. Liked receiving status updates of repairs. Paint job looked great.