Michael H.
Vehicle Make : Pontiac
Text updates were not informative or helpful until the final alert notifying me that my car is ready.
Here, for example, is the first automated alert: Update: Hi Michael. Your Pontiac repair is underway! No worries! The repair process is coming along nicely. ABRA Auto Body & Glass
No estimate of time to delivery, nor of an actual step like "we just got the parts in."
The second and third alerts are similar in this way. To call these a 30,000-foot view would be generous. Without info on the timeline or processes, these are just canned make-the-customer-feel-good throwaways. Fix that and treat your customers like they have some idea of what a body repair needs.
Guido/monica C.
Vehicle Make : Honda
The Geico and Abra representatives were super helpful. I have no complaints. If I had another similar situation (I truly hope not anyime soon) I would definetely come back here. Thank you.
Kelly R.
Vehicle Make : Ford
Admittedly I know nothing about running a garage, but if you offered a few other basic services like oil changes, I would've signed up for the sake of convenience. Otherwise, very efficient and professional.
Michael F.
Vehicle Make : Ford
They were great, very satisfied
Nebiyat M.
Vehicle Make : Toyota
Excellent customer service,good work,perfect timing,actually exceeded my expectation..keep up
Nubia R.
Vehicle Make : Hyundai
Everyone was great! I was kept informed during the entire process. Repairs were completed ahead if schedule. No one likes being in an accident, but they made the whole ordeal pleasant, and my car looks like new!
Kenneth W.
Vehicle Make : Chevrolet
Great job. The staff was friendly and I especially appreciated the email updates. VERY good communication throughout and the job looked great.
Erick N.
Vehicle Make : Ford
Great work
Steven T.
Vehicle Make : Honda
Everyone was great and did a wonderful job in handling the repair. My one complaint was that it took a full extra day to complete beyond what was told to me because of a delay in the shipment of a part. Since I was paying for a rental car out-of-pocket, that amounted to an extra 60 that I was required to spend- not thrilled about the extra expense.
Jenny Y.
Vehicle Make : Volvo
Process was extremely easy and stress free. I was kept updated the whole time and got my car back earlier than estimated. Thank you!
Dennis W.
Vehicle Make : Subaru
AWESOME! everything you want a company to do for you
when you are in an accident and more! Once again... AWESOME
Jessie N.
Vehicle Make : Honda
Thanks Abra Autobody and Glass, especially Melissa, for your exceptional service and quality care. You guys have a great system going, where I literally didn't have to worry about anything; you guys took care of it all. I greatly appreciated the updates via text, phone call and email. My car turned out perfect. I would highly recommend you guys to anyone and will definitely refer people over to you guys. Thanks again for everything.
Terry B.
Vehicle Make : Honda
it's my third time to ABRA
in the last couple of months with small jobs and each time I was t
was treated friendly and very professional by the office staff and I even went out to watch the technicians do some minor repairs on my car and they explained everything to me Thank You
Allan C.
Vehicle Make : Honda
Great people and great communication!
Laura S.
Vehicle Make : Hyundai
Wonder and fast service! Thank you.
Rachel F.
Vehicle Make : Nissan
Amazing customer service and my car looks great!
Kevin S.
Vehicle Make : Subaru
Thanks Randy!
Amin S.
Vehicle Make : Toyota
Chris from Geico was awesome. Very hands on.
**** F.
Vehicle Make : Chevrolet
Repair work was excellent, turnaround was timely. Staff was attentive and courteous. Vacuumed and washed vehical was great surprise! Wonderful experience all around. Would highly recommend this shop!
Carlito P.
Vehicle Make : Toyota
Service from both ABRA and GEICO were excellent! I usually do not commend companies but you two did a great job.
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