Collision Works - Norman

Good job. It was nice to have the insurance company, rental car company and body shop rep all in the same spot

They did not communicate with me. I didn't know that they would have to keep my car over the weekend after it would be ready by Friday at the latest. It was OU/Texas weekend and I found out that many people took off. When I did pick it up, Phillip, the manager of the body shop was curt and defensive.I have since discovered that the bumper was not put back on properly. Both sides begin to stick out around the lights and I can push them temporarily back down with my finger. Krystal, the GEIOo rep was very helpful. Collision Works was not. I have reported it to GEICO.

Polite, professional,friendly,amazing work

Very good service and smooth, organized process. Good job!

Communications. It was not good nor was it clear. I have part in the trunk of my car from the repair. I plan to return the big box tomorrow. Art Campbell

My car was finished 3 days before the due date and I was so excited. It was amazing service that the team provided me.

Do appreciate daily updates regarding repair status; very helpful and courteous during the whole process of repairs. Many thanks, regards.

Thanks for completing the repair on the day originally promised.

They did the work much quicker than I thought it would take. Everything looks great.

I brought my car in for a repair related to hitting a semi tire. The setup process was easy and smooth and the communication was great up until the end. I was contacted to come pick my vehicle I left work early and drove 45 minutes to your location (which was chosen due to your great online ratings). When I arrived my car was back into the parking spot. I inspected the car to find one of the employees had hit something with my brand new bumper. I was not pleased with this considering that this means one of your employees was aware and then did not report it to be fix prior to my arrival. I informed the gentleman there of what I discovered and informed him I could pick it up Monday if they could get it finished. I waited all day Friday and Monday then decided to call to get a status update. Apparently my car had been ready but yet no one call to inform me of this. When I was signing all my paperwork to pick my car up I was reading all your mission and values, accountability being one of them. Obviously no one was being accountable for their own actions. The communication through the end was just poor and non existent at the end. Not on your end but my GEICO representative was not personable at all. I only heard from her one time during the week and a half of you guys having my car. Geico has always been great but from her to you guys this was not a pleasant experience.

Britney and Steve Tresca were very helpful and professional. I feel like I've made some new friends. If I need auto repair in the future I will use Collision Works. I will also be happy to recommend others. Thank you! David F

My car has a couple of items to repair that Steven is working on. Otherwise satisfied.

Although it took FOUR separate trips in the same day to get my vehicle, it looks really great and they worked hard to make sure they made things right. I regret my lost hours at work as that cost me money, but the work and treatment by staff was still really great. I would return should the need arise for repairs.

I would definitely recommend Collision Works to others. I especially like the way you do break down to check for any and all possible damage. Great business practice! Everyone was very friendly and knowledgeable.

Very pleased with the quality and timelyness of the repair. Communication during the repair process was excellent.

Great communication, friendly service and car was done earlier than expected!

Length of time, hassle getting the gate clicker and having to return for antenna

I asked if vechile be done on fri. The 22nd instead of the 28th and collision works came through the staff was very courteous and friendly and they came through on the 22nd, vehicle looks great clean and brand new thanks so much COLLISION WORKS!:-D

Very professional and friendly staff, highly recommend Collision Works for any vehicle repair!! Great job !!

They did a really good job.