Lindsay Collision Center of Wheaton

I will refer most of our business associates and affiliates to you since I was very satisfied with your services,

You locked keys in car Busted open door took extra two days fixing that Took over a week getting wheels Told a dozen different Different stories about what. Was happening etc

The service and the work were excellent

Truck looks perfect!!! Big thanks to Jay for the communication, and getting the truck finished on time.

The customer service was great, and loved the quick turnaround. An overall gratifying experience. Thank you!

I would like to thaks The Manager, Mr. George Auel for his assistance and help with the process of my car after a horrible time I got with The agent named Abraham Harper... I am satisfied with the job. Best Regards,

Your team did an amazing job amd my car looks like there was never any damage done. Your texts really helped me to know what was going on with each step. Honestly, I loved the whole process and each person I spoke with gave me great customer service, couldn't ask for a better experience. Thanks so much Lindsay Collision - you have earned ????? Sincerely, Silvia J

I appreciated the text updates I received. Samantha really made me feel that I was getting personal service, remembering my name each time I came in and so forth. I hope that their office space is rebuilt quickly so they won't have to go through the full winter in the trailer. Thank you.

Unhappy. ****-****-xxxx. Call if you care!

Best service ever!!!!! Thank you Lindsay Ford!!!

They change the muffler but it's making same notice and the bumper they replace is loose u can push it's not tight like before

Received a text message before 9:30 am on 9/9/15 that was 74% completed & on target to be completed 9/9/15 by 5:16 pm. Tried at 4:30 pm to confirm if morning info was correct. Was advised it would be checked out & I would be called back in a few minutes. No call back that day. Left a voicemail message 9/10 at 12:30 pm when no call back I left a second voicemail message at 2:30 on 9/10/15. I called main collision number at 3:30 pm on 9/10 & got a person that asked I hold on while status was checked out. I was advised car was still being worked on & should be completed late on 9/11/15. I asked about the text of 9/9/15? Was told that was sent in error! Why didn't I get a text telling me that. Got call 9/11/15 at 11:55 am car was now complete on way up from car wash. Was upset over communication process! Was very happy with repair work!!

I had some important notes in a bin in my car with a few gum wrappers on top. When I came to pick up my car the bin was empty along with my important notes. I was never told you where going to do anything to the inside of my car. All I was told was the pink and green markers on the outside of the car would wash off. The inside should NEVER have been touched!!!

I am very satisfied. the team (James, Michael, Samantha) were very accomodating. the repair was flawless. they even cleaned the interior, which is unexpected. overall, it was a very pleasant and worry free experience.

Car was scratched in several spots. Where was quality control in paint scratches prior to returning the vehicle

Actually this was worst experience ever. Everything was great until you called and told us our car was ready. At that point we returned the rental can and were dropped off at the dealer. We had 2 hrs until we had to pick up our son from school and we live 20 mins away. A reasonable person would think this is of plenty of time. That all changed when we received our paperwork and your staff launched an expedition to find out car. 35 mins went by and no car. At this point I was getting worried that we were going to be late getting our 6 yr old from school. After another 30 mins your staff told us, "bad news your car is not ready, it's still in pieces in the body shop". Your staff was confused, unapologetic, and unwilling to get us a loaner car. The manager of the body shop is terrible and actually called and yelled at Enterprise about not getting us fast enough. This was a terrible experience! Your shop was also going to look at the rear brakes and assess the life remaining on the shoes and drums. They did not. Additionally the paperwork was dated and showed the repairs completed on 8/31 when in fact they were not done until 9/3. This is plain and simply forgery and fraud.

Everything was done well and in a timely fashion.

I really appreciate how the team worked to keep me in the loop, and how efficient the whole process was. I was also glad to receive the car vacuumed and cleaned tooit was a nice touch to get the car back in such good shape!

Excellent customer service. !!!

Everything went smoothly