Judy B.
Vehicle Make : Lexus
Work was great. Timely updates on progress. Finished when promised
James W.
Vehicle Make : Buick
Exquisite repair and paint job in a timely manner!
Timothy E.
Vehicle Make : Jeep
Y'all made the entire process painless. We appreciate your timeliness and excellent communication.
Michael C.
Vehicle Make : Honda
Excellence service from all the staff and excellent job on my van and was completed one day ahead of date given. This why I take all my automotive needs and issues to St. Matthews Imports. They do great work.
Christopher K.
Vehicle Make : Volkswagen
Overall I'm satisfied. The windshield washer does not work. Bringing it back to have it looked at.
Jack S.
Vehicle Make : Volvo
Everyone was kind, courteous and quick to help.
2 suggestions
****. Ask customer before using a scented product inside the car when cleaning. (A lot of health issues in this day and age).
2. While the text system is a great idea, it was not accurate for the messages.
Ex: car is ready for pick up today 5:15 (early by a week). Car not ready nor text of any sort saying delay.
Car finally ready text saying ready. Still not really.
Got one saying confirmation you picked up car today. Actually, it was the day before.
I was jumping through hoops to alter schedule last minute, get a ride, and car was not ready.
Very stressful if you have a rental.
Thank you!
Kenneth C.
Vehicle Make : BMW
Awesome Job SMI, Thank you Much!!!
Michael H.
Vehicle Make : Ford
I am very pleased with how clean and complete everything was with my Escape. Thank you for your attention to quality and professionalism.
Mary D.
Vehicle Make : Volvo
The technician made a great suggestion that saved me the time and money of going thru the diagnostic process. I was kept well informed all through the process of the repair and my car was returned spotlessly clean!!
Robert P.
Vehicle Make : Chevrolet
Great job and done early!!
Michael C.
Vehicle Make : Ford
This is my 4th survey, have opted out of text surveys and this is the second question on a survey you said was one question. - Michael C
Milicent M.
Vehicle Make : BMW
Kept up to date on the repair progress. Troy was available when I had questions.
Very good experience!
Miguel V.
Vehicle Make : Volkswagen
I am so happy with the results! My Bug looks like it's brand new. I appreciate the work you did and your customer service is stellar.
Christin C.
Vehicle Make : Buick
I am completely satisfied with my experience with SMI. The process for getting my vehicle repaired was very easy. The staff at SMI was extremely friendly and helpful. They were polite and patient when answering all of my questions. The work was completed on my vehicle ahead of schedule and with the text alert system I was able to keep up with the progress of my repairs. My car looked amazing when I picked it up! I was very pleased with the quality of the work and my car had been cleaned, inside and out! It looked brand new! Thank you so much for making this such a simple and pleasant experience. I will be using SMI again in the future and will recommend their services to family and friends.
Susan P.
Vehicle Make : Jaguar
Excellent job. Great Service.
Elizabeth K.
Vehicle Make : Subaru
SIMI along with Enterprise Car Rental created a convenient, professional and speedy repair service. Thank you.
William B.
Vehicle Make : Mercedes
Very pleasant experience. Great people and great work.
Ellen M.
Vehicle Make : Volkswagen
The employees explained everything I asked about and were very efficient with my time.
David Z.
Vehicle Make : Hyundai
There was an oversight on one of the jobs that needs to be done. It is being done now. I serve my opinion until this part of the job is completed.
Tracey C.
Vehicle Make : Hyundai
Every aspect was perfect, seamless service! The vehicle looks wonderful, inside and out. I appreciated the consistent, reassuring communication at every juncture.
Thank you ALL at SMI.
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