Team Toyota Collision Center

Bill was the best! My 3rd visit thanks to all the deer in Bucks.

Small piece in front of car on right not repaired

The repair is great. The look of the car is perfection. I couldn't be any happier!! Thank You Team Toyota

First, Bill Klein was absolutely fantastic throughout my entire process. With that being said, I received multiple emails on Monday stating that my vehicle was done and how I like my service etc. I did not actually get the car back until Wednesday (4-5-17) because it was not completed. Insurance stopped paying the rental car fee on Monday because insurance was notified my vehicle is complete. Enterprise did say they would attempt to rectify the situation, as of yet I have not seen a refund for the extended rental service. My vehicle went into the body shop with a completely destroyed rear window and body damage. Understanding how dusty a body shop can be interior my vehicle is spotless. I'm sure the techs took a great amount of time to cover the interior. My problem however, is how that barrier was held in place, since both front seat belt will now not retract. I use them every day and know that it did not go into service with a seatbelt issue. Whether or not the seatbelts were used to hold a barrier in place is really not the issue, it now has just created another service call and downtime for my vehicle. Thank you for your time, Chris

You sent this and I have not received my car back yet.

Prompt service, fair price, and very pleasant personnel and waiting room. This is the way to keep customers for service, repairs, and new car purchases. I am glad I bought my car here and that I stay here for service and repair.

Getting into a car accident is an incredibly stressful thing..but team Toyota made the whole experience easy and stress free. Steve and Julie called almost every day to give me an update and was very transparent about the process. Thank you so very much

I waited for the writer before someone else did and instead of taking care of me he went to the other customer

Despite the face that it took 2 weeks instead of 5 days for my car to be completed, the situation was handle very professionally. I will certainly recommend Team Toyota to my family and friends.

Specifically requested all new parts and received a refurbished bumper. Piece of saltine cracker on dash and a few light stains on passenger seat. Backup camera no longer functions properly. One side of trunk lid slightly raised. All things I can adjust/repair on my own. Only real concern is the plastic tarp residue apparently temporarily baked onto my vehicle somehow. Not the end of the world but "completely satisfied" wouldn't quite be a fitting description for me. Staff/general service individuals were nice and helpful but the actual repair team may need a slight refresher course. Overall experience 7/10, thanks

All done timely and effectively

The experience was excellent.Everyone was quick and efficient and pleasent.

Will definitely come back. Julie and the rest of the staff are super amazing professionals. Thank you Team Toyota!

Excellent

I am receiving this survey and have NOT picked up my car. It really sure why I've received it.

Every one involved was very professional, courteous and pleasant.

Tesm Toyota told me the collision repair to my car was completed on Friday. I could not pick it up on Friday. I tried to pay over the phone and they could not find my paperwork for me to pay. I have received text that the work is completed again today flowed by a text saying that I have picked up my car. I still have yet to pay for or pick up my car. Was placed on hold as I called as was my family. Was told they would return my call. Team Toyota service is now closed and not open on Sunday which leaves me without a car until Monday, that is if my paperwork can be found so that I may pay.

I was blown away the job is si well done many thanks to the great team????????????

I was told it would be ready on a certain day and it was not. I had to wait a bit because when my car was returned to me the tire still had the original scuff on it. I told someone about the noise my car now makes, it was written down and returned Ronnie with the same noises. Called and they stated i could bring it in when I am available but I will need another rental. Extremely inconveniencing.

My car looked better after Dan and his team worked on it, compared to when I brought it in.