Abra Auto Body Repair of America - Apple Valley

I really appreciated Steven (I think his name was Steven?) gave me updates that I really appreciated! 10/10 would take a crashed car back there again.

Great staff quality of work satisfied customer!! Thank you for taking care of us yet again, there is no other body shop we trust to perform the quality work that the Apple Valley location does. Great job!

Fantastic customer service. Very pleased with the whole experience. Big Thanks to all ABRA team.

Communication was excellent

I appreciated how you went above and beyond by cleaning the interior. I wasn't expecting that.

Everyone was friendly and answered my questions. Easy experience

Very nice work

All the staff and technicians were great. My car was done ahead of schedule. My car was cleaned inside and out when I picked it up. Thank you!! I would recommend Abra to anyone.

Easy to deal with and did a great job

Great work and communication. Every part of service was great.

Finished well before expected time. Thank you!

The process is good, clear, and quick. The service is great. Would recommend other people if they need it.

Thank you

Excellent work

I think they did a good job replacing the rear left panel and rear bumper except it was not aligned properly. The handle in the rear trunk the brings the left rear seats dont look pretty beat up up paint and scratches. Threre was oaint and scratches on the push button key start and on the right side of the middle console righr bedide the right front passenger side. There were dust particles everywhere especially by the cup holders on all the doors. Nobody came out to explain to me what was actually done in the car which they usually do without even askin because this is the third time I brought my car here because I really like the way the customer service before. I'm not sure if they were just busy that day. The lady behind the desk was really friendly and helpful though.

There was a mixup with my appointment but they still got my car in and completed the work in two days. Have used this shop before and always have a good experience.

Terry was great to work with!

Took longer to repair than the initial time estimate.

Too early to tell. It has been less than 24 hours. Also the colors don't quite match.

Initially, I thought things were going great. I called to schedule a time to drop off my vehicle and the operator worked with me to find a way to get my vehicle in faster by having it towed to another location. However, when I arrived at the Burnsville, MN location at the time of my appointment...the receptionist said she had no record of my appointment. When I tried to explain that it was supposed to be towed somewhere else (the operator told me Forest Lake and apparently it was Brooklyn Park) she told me she couldn't help me and I would have to schedule a new appointment. Since my car was "driveable" the earliest she could get me in was a MONTH later! I felt like she did the bare minimum to help me out or to take any responsibility for the situation. I made the new appointment. A few hours later I received a call from the corporate office to inform me that I missed my appointment earlier that day...at this point I'm obviously frustrated. Luckily for me, the woman from the corporate office was really nice and was able to find a place for my vehicle the following week. At that appointment everything went fine and my vehicle looks great. The woman from corporate mentioned that there was not a way for the receptionist at the Burnsville office to "see" my appointment. I suggest sending a confirmation email with an appointment number so that these situations don't arise in the future.